Bertha Thomas
Diberville,USA
Summary
Dynamic professional with extensive experience in customer service and teaching, notably at Treasure Bay Casino. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Skilled in cash handling and fostering early childhood development, consistently creating engaging and nurturing environments for children.
Overview
23
23
years of professional experience
Work History
Cook/Cashier
Margaritaville
Biloxi, MS
06.2025 - Current
Retail Clerk/Cashier
Treasure Bay Casino and Hotel
Biloxi, MS
09.2024 - 06.2025
- Responsible for all register transactions related to merchandise sales, state lottery and all-around customer service.
- Responsible for checking in and tagging new merchandise and keeping floor stocked and replenished with a neat, clean, and organized appearance.
- Maintain stock and storage area.
- Comply with any tasks directed by Manager and all company policies.
Teacher
MSU Extension Head Start
Diberville, MS
03.2024 - 08.2024
- Developed and delivered engaging curriculum across various subjects, fostering an interactive learning environment that catered to diverse student needs at Mississippi State University.
Processor
Goodwill Industries
Biloxi, MS
01.2023 - 03.2024
- Process incoming and outgoing merchandise efficiently, ensuring accurate inventory management.
- Assist in stock rotation to maintain organization and visual appeal of merchandise displays.
- Contribute to merchandise presentation, keeping racks orderly and accessible for customers.
EDR Attendant
Treasure Bay Casino
Biloxi, MS
06.2022 - 12.2022
- Provided attentive service to staff in dining facilities, ensuring a positive mealtime experience.
- Maintained cleanliness and organization of the dining area, including restocking supplies as needed.
Food Runner
Treasure Bay Casino and Hotel
Biloxi, MS
04.2022 - 06.2022
- Acquired comprehensive knowledge of diverse food menus to facilitate efficient service delivery.
- Ensured station cleanliness and organization to uphold sanitation and workflow standards.
- Collaborated effectively with kitchen staff to streamline communication and food preparation processes.
Customer Host/Asset Protection
Walmart
Biloxi, MS
03.2021 - 02.2022
- Provided a welcoming atmosphere for patrons by offering assistance and ensuring a smooth checkout process through diligent receipt verification.
- Facilitated customer navigation and improved in-store experience by promptly addressing inquiries and directing individuals to desired merchandise locations.
Front End Supervisor
Ross Dress For Less
Diberville, MS
02.2020 - 02.2021
- Elevated customer satisfaction by delivering exceptional service, effectively addressing inquiries, and fostering positive interactions with merchandise.
- Efficiently managed point-of-sale transactions, ensuring accuracy and promptness.
- Enhanced store operations by maintaining a welcoming and organized front-end environment.
Retail Sales Associate
Retail Sales Associate
D'Iberville, MS
09.2018 - 02.2020
- Enhanced customer interaction and satisfaction by efficiently addressing inquiries and fostering a positive shopping experience.
- Managed point-of-sale operations, ensuring accuracy and providing exceptional service during transactions.
Teacher
MSU Extension Head Start
Gulfport, MS
05.2018 - 08.2018
- Delivered educational instruction to preschool-aged children, fostering a secure and nurturing environment that promoted early childhood development.
- Supervised daily activities and ensured a safe, health-conscious setting conducive to learning for young learners.
Floater/Teacher
Moore Community House
Biloxi, MS
12.2015 - 05.2018
- Developed and implemented age-appropriate lesson plans that fostered the cognitive and social development of children aged 0-3.
- Maintained a secure and nurturing educational setting, ensuring effective teaching and the well-being of Head Start program participants.
Host/Cashier/Food Runner
Treasure Bay Casino
Biloxi, MS
06.2015 - 11.2015
- Provided exceptional guest services by efficiently taking orders and ensuring a welcoming atmosphere.
- Executed timely delivery of food orders to maintain optimal guest satisfaction and dining experience.
Teacher
Heavenly Angels Daycare Center
Port Gibson, MS
04.2014 - 05.2015
- Developed and implemented age-appropriate educational programs that fostered the cognitive and social development of preschool-aged children.
- Managed daily classroom activities, ensuring a safe and nurturing environment for early learning.
Crew Leader
Sonic Drive Inn
Port Gibson, MS
03.2013 - 05.2015
- Provided exceptional customer service by efficiently greeting guests and accurately processing orders.
- Managed financial transactions with integrity, ensuring accurate cash handling and accountability.
Host and Cashier
Lady Luck Casino
Vicksburg, MS
01.2012 - 09.2013
- Provided exceptional customer service by promptly greeting and efficiently taking orders to ensure a welcoming and organized dining environment.
- Maintained accuracy in order processing, contributing to a reliable and customer-focused experience.
Teacher
Community Development Institute Head Start
Gulfport, MS
01.2011 - 06.2011
- Developed and implemented age-appropriate curriculum, fostering intellectual and social development for children aged 3-5.
- Maintained a nurturing and secure classroom atmosphere, ensuring child safety and promoting positive learning experiences.
Teacher Assistant
MAPP Port
Port Gibson, MS
01.2003 - 10.2010
- Assisted in delivering educational content, ensuring a secure and nurturing atmosphere conducive to the cognitive and social development of preschool children.
- Facilitated learning and play activities, tailoring approaches to support the individual needs of children aged 3 to 5.
- Maintained classroom management, establishing routines that promoted positive behavior and a structured learning environment.
Education
Associate - Child Development
Alcorn State University
Lorman, MS05.2012
AA - Child Development
Hinds Community College
Utica, MS05.2002
Skills
- Microsoft Excel
- Toddler Care
- Customer Service
- Infant Care
- Teaching
- Filing
- Cashiering
- Childhood Development
- Child Care
- Cashier
- Cash Handling
- Retail Sales
- Sales
- Early Childhood
- Supervising Experience
- Experience With Children
- Organizational Skills
- Teacher Assistant
Personal Information
Willing To Relocate: Anywhere
Timeline
Cook/Cashier
Margaritaville
06.2025 - Current
Retail Clerk/Cashier
Treasure Bay Casino and Hotel
09.2024 - 06.2025
Teacher
MSU Extension Head Start
03.2024 - 08.2024
Processor
Goodwill Industries
01.2023 - 03.2024
EDR Attendant
Treasure Bay Casino
06.2022 - 12.2022
Food Runner
Treasure Bay Casino and Hotel
04.2022 - 06.2022
Customer Host/Asset Protection
Walmart
03.2021 - 02.2022
Front End Supervisor
Ross Dress For Less
02.2020 - 02.2021
Retail Sales Associate
Retail Sales Associate
09.2018 - 02.2020
Teacher
MSU Extension Head Start
05.2018 - 08.2018
Floater/Teacher
Moore Community House
12.2015 - 05.2018
Host/Cashier/Food Runner
Treasure Bay Casino
06.2015 - 11.2015
Teacher
Heavenly Angels Daycare Center
04.2014 - 05.2015
Crew Leader
Sonic Drive Inn
03.2013 - 05.2015
Host and Cashier
Lady Luck Casino
01.2012 - 09.2013
Teacher
Community Development Institute Head Start
01.2011 - 06.2011
Teacher Assistant
MAPP Port
01.2003 - 10.2010
Associate - Child Development
Alcorn State University
AA - Child Development
Hinds Community College