Bertha Vieyra
Haines City,FL
Summary
Dedicated team player adept at managing customer service. Looking for a long-term position with a growth-oriented company.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Claims Representative Wfh
Progressive
12.2021 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Manager
The Home Depot Inc
01.2013 - 12.2021
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Department of Education
Tallahassee, FL11.2021
Skills
- Accident review
- Policy knowledge
- Coverage determination
- Documentation research
- Documentation skills
- Multitasking skills
- Bilingual
- Communication
- Multi phone line systems
- Teamwork
- Responsible
- Team collaboration
- Claims processing
- Customer service
- Attention to detail
- Organizing and prioritizing work
Languages
Spanish
Native or Bilingual
Timeline
Claims Representative Wfh
Progressive
12.2021 - Current
Customer Service Manager
The Home Depot Inc
01.2013 - 12.2021
High School Diploma -
Department of Education
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