Bertha Villalobos
Granada Hills,California
Summary
Detail-oriented and compassionate entry-level Health Unit Coordinator with strong clerical, communication, and organizational skills. Experienced in supporting nursing stations, managing unit workflow, and providing excellent customer service in fast-paced healthcare environments. Seeking a part-time evening position on a Cardiac Telemetry Unit at Providence Holy Cross Medical Center.
Overview
15
15
years of professional experience
Work History
Health Benefits Coordinator
Lief Labs
Valencia, California
05.2009 - 08.2021
- Coordinated health benefits enrollment and changes for employees at Lief Labs.
- Processed claims and resolved issues related to health benefits administration.
- Communicated policy updates and guidelines to staff effectively and clearly.
- Assisted employees with questions regarding eligibility and coverage options.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
Benefits Operations Administrator
Ineteramerican Motor Corp
Canoga Park, California
10.2006 - 03.2009
- Managed benefits enrollment and eligibility for employees at Interamerican Motor Corp.
- Coordinated communication between employees and benefits providers to ensure effective resolution.
- Facilitated open enrollment sessions, offering guidance on benefit options to employees.
- Analyzed data from multiple sources to identify trends in employee health care utilization.
- Recommended program improvements to management based on analysis of benefit program trends.
Education
High School Diploma -
San Fernando High School
San Fernando, CA06-1995
Some College (No Degree) -
Los Angeles City College
Los Angeles, CASkills
- Strong organizational and multitasking abilities
- Proficient in medical terminology and healthcare-related processes
- Experience with electronic health records (EHR) systems
- Clerical duties include data entry, filing, and scheduling
- Excellent communication skills, both in person and over the phone
- Ability to handle sensitive and confidential information with discretion
Languages
Spanish
Full Professional
Timeline
Health Benefits Coordinator
Lief Labs
05.2009 - 08.2021
Benefits Operations Administrator
Ineteramerican Motor Corp
10.2006 - 03.2009
High School Diploma -
San Fernando High School
Some College (No Degree) -
Los Angeles City College