Bertha Villanueva
Nordheim,United States
Summary
Dynamic nursing professional with 18 years of diverse nursing experience and 25 years in correctional settings, including roles as Health Services Manager and Health Services Administrator. Proven leadership as Regional Health Services Director at GEO Group, overseeing operations across 12 correctional facilities while managing a team of Regional Managers and Health Administrators. Academic credentials include a master’s degree in health administration from the University of Phoenix, complemented by nursing studies at Victoria College and sociology at Bee County College. Active membership in the National Commission on Correctional Health Care and certification as a Correctional Health Care Professional underscore a commitment to advancing health care standards within correctional environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
REGIONAL HEALTH SERVICES DIRECTOR
The GEO Group
06.2020 - Current
- Responsible for regional operational oversight and leadership of all health services departments managed by The GEO Group.
- Interpret and implement policies, program administration, field activities, and resolve complex challenges within the region.
- Determine short and long term goals and objectives, evaluate health services systems workload and productivity based on Quality Assurance and Contract Compliance.
- Consult and coordinate with federal and state health officials as well as representatives of the local public health agencies in the enforcement of health regulations.
- Organize, lead, and manage staff to prevent, minimize, and contain adverse health events.
- Provide direct supervision to two Regional Managers of Health Services by assisting with areas of concern in order to achieve the goals and contractual obligations.
REGIONAL HEALTH SERVICES MANAGER
The GEO Group
10.2013 - 06.2020
- Ensure compliance with policies and procedures, NCCHC, ACA standards, OSHA requirements as well as CDC guidelines.
- Work with facility's Health Administrators in developing and organizing the facility's medical department as well as preparing for accreditations and reaccreditations.
- Work with facility's Health Administrators in developing effective and organized health services departments to remain in compliance with client and regulatory agency standards.
- Evaluate system workload and levels with productivity within the health services department.
- Monitor services rendered by contract and professional staff in relation to contractual requirements, contract compliance, and accreditation standards.
HEALTH SERVICES ADMINISTRATOR
The GEO Group
12.2010 - 10.2013
- Manage and evaluate the facility health service activities based on company, contractual, and healthcare policies and procedures, goals, and objectives.
- Manage department budget and monitor the efficiency of the facility's health services program.
- Ensure compliance with the policies and procedures and utilize established policies and procedures in making decisions.
- Direct the work of other employees and contract providers. This includes the selection, hiring, evaluating performance, employee training, promoting, and disciplinary action including termination.
- Ensure adequate staffing to meet the healthcare needs.
- Assume any role needed in the event of staffing shortage.
- Ensure proper accreditation of ACA and NCCHC.
LVN/CID NURSE
The GEO Group
09.2009 - 12.2010
- Ensured compliance of Chronic Care/Chronic Infectious Disease.
- Prepared patients for labs, x rays, and other diagnostics.
- Managed the CID program by ensuring all patients received their baseline H&P as well as annual.
- Managed the QA/QI program by developing and implementing tools based on areas requiring further monitoring and reported any data collected to the Health Services Administrator.
- Assisted as Acting HSA when needed.
CORRECTIONAL OFFICER/INTAKE OFFICER/CLASSIFICATION CASE MANAGER/SHIFT SUPERVISOR
The GEO Group
09.1999 - 08.2007
Education
Master's Degree - Health Administration
University of Phoenix
01.2019
Bachelor's Degree - Health Administration/Health Management
University of Phoenix
01.2014
LVN Certificate - undefined
The Victoria College
01.2007
Associates Degree - Sociology
Bee County College
01.1997
Skills
- Oversee budget management
- Report management
- Proficient in computer applications
- Developing policies and procedures
- Client-focused
- Skilled in quality assurance processes
- Proficient in bilingual communication
- Training development
- Cross-functional team leadership
- Contract management
- Legal and regulatory compliance
- Risk management
Affiliations
National Commission on Correctional Health Care
Certification
- LICENSED VOCATIONAL NURSE
- CERTIFIED CORRECTIONAL HEALTH PROFESSIONAL
- CPR CERTIFICATION
LANGUAGES
English
Spanish
Timeline
REGIONAL HEALTH SERVICES DIRECTOR
The GEO Group
06.2020 - Current
REGIONAL HEALTH SERVICES MANAGER
The GEO Group
10.2013 - 06.2020
HEALTH SERVICES ADMINISTRATOR
The GEO Group
12.2010 - 10.2013
LVN/CID NURSE
The GEO Group
09.2009 - 12.2010
CORRECTIONAL OFFICER/INTAKE OFFICER/CLASSIFICATION CASE MANAGER/SHIFT SUPERVISOR
The GEO Group
09.1999 - 08.2007
Bachelor's Degree - Health Administration/Health Management
University of Phoenix
LVN Certificate - undefined
The Victoria College
Associates Degree - Sociology
Bee County College
Master's Degree - Health Administration
University of Phoenix
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