Bertha A Rodriguez

Medical Receptionist

Baylor College Of Medicine

07.2011 - Current

Coordinate patient scheduling, check-in, check-out and payments for billing.
Verify patient insurance, demographic, and health history to keep information current.
Help patients complete necessary medical forms and documentation.
Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Transcribe phone messages and forward to appropriate personnel.
Reduce no-shows by implementing appointment reminder system through phone calls or text messages.
Improve workflow efficiency by organizing and restocking back-office supplies and equipment.
Facilitate smooth check-in process, ensuring all necessary paperwork was completed promptly.
Receive and distribute mail to appropriate personnel.
Print FedEx labels and call in for pick up on specimens.
Verify incoming referrals have all the required documentation and create them in EPIC for doctor to review and schedule appointments.
Make sure the lobby is clean and comfortable for the patients.
Check server fax and distribute faxes to correct personnel.

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