Bertha Blakemitchell
Pasadena,MD
Summary
Talented Human Resources Manager offering 8 years of expertise managing employee hiring and benefits processes. In addition to having or 40* years of Customer Service Background . Well-versed and experienced in overseeing the hiring process, implementing employment regulations and educating employees about benefits provided by 4 previous companies. Detail-oriented in maintaining excellent employee records. Focused on maintaining privacy and confidentiality of employee information at all times.
Overview
5
5
years of professional experience
Work History
Assistant Team Leader
Ollies
06.2023 - Current
- Managed team workload to reach targets for specific tasks like OAs by 20% within first week of employment.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervised 25+ co-workers.
- Conducted new-hire trainings 4 times per fiscal year.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Created staff schedules, approved requested time off and updated reports
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Increased sales revenue by 20-30 % each quarter
Frontend Team Leader/HR Generalist
Walmart
04.2021 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response to receive 5 star rating.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly within 2 minutes to avoid on-hold wait times.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Completed transactions, exchanges and returns to support payment processing.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored over 50 employees' attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Frontend Team Leader and Human Resources Manager
BestBuy
12.2018 - 02.2021
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved over 50 customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum morale 50%.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
Emergency Room Registration Supervisor
Baltimore Washington Medical Center
04.2018 - 12.2018
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Education
Associate of Arts - Business Administration
An Arundel Community College
Arnold, MD05.2025
Skills
- Operational Standards
- Orientation and Onboarding
- Integrity Reviews
- Staging Materials
- Coaching and Mentoring
- Special Assignments
- Customer Loyalty
- Team Discipline
- Effective Working Relationships
- Conflict Resolution
- Team Growth
- Loss Prevention Strategies
- Safety Processes
Accomplishments
- Supervised team of 30* employees.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Additional Information
- Employee of the Month 7 times and Employee of the year 2 times with Target Corporation.
- Employee of the Month with BestBuy
- Only employee with Target in my store to be able to go into the Pharmacy to assist because of the training that I had received .
Timeline
Assistant Team Leader
Ollies
06.2023 - Current
Frontend Team Leader/HR Generalist
Walmart
04.2021 - 05.2023
Frontend Team Leader and Human Resources Manager
BestBuy
12.2018 - 02.2021
Emergency Room Registration Supervisor
Baltimore Washington Medical Center
04.2018 - 12.2018
Associate of Arts - Business Administration
An Arundel Community College
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