Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Bertha Jackson

Cordele,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Specialize in quality, speed and process optimization.

Overview

25
25
years of professional experience

Work History

Traveling Certified Nursing Assistant

4Angels Healthcare
05.2020 - Current
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients with their activities of daily living.
  • Provided basic care and support services for patients.

Certified Nursing Assistant

Southcare Medical And Homecare Services
01.2009 - Current
  • Assist with feeding and monitor intake to help patients achieve nutritional objectives.
  • Evaluate patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offer patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assist patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Administrative Assistant

Shining Works
Meigs, GA
11.2020 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Certified Nursing Assistant

Gleneagle Health Care & Rehabilitation
04.2019 - 06.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in facility and delivered high-quality support to meet needs.

Food Service Supervisor

Dooly State Prison
02.2018 - 11.2019
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Established and managed team schedules and shift assignments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Customer Service Representative

Goody's Department Store
Cordele , GA
01.2016 - 11.2018

Education

CNA -

East Central Technical College
Fitzgerald, GA
06.2009

High School Diploma -

Wilcox County High School
Rochelle, GA
2003

Skills

  • Complaint resolution
  • Report preparation
  • Training development aptitude
  • Professional telephone demeanor
  • Service standard compliance
  • Customer support
  • Document control
  • People relations
  • Client Communication
  • Quality assurance
  • Wound care specialist
  • Feeding assistance expert
  • Supporting personal needs
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Recording vital signs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

Shining Works
11.2020 - 11.2022

Traveling Certified Nursing Assistant

4Angels Healthcare
05.2020 - Current

Certified Nursing Assistant

Gleneagle Health Care & Rehabilitation
04.2019 - 06.2021

Food Service Supervisor

Dooly State Prison
02.2018 - 11.2019

Customer Service Representative

Goody's Department Store
01.2016 - 11.2018

Certified Nursing Assistant

Southcare Medical And Homecare Services
01.2009 - Current

CNA -

East Central Technical College

High School Diploma -

Wilcox County High School

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Bertha Jackson