Summary
Work History
Education
Skills
Languages
Timeline
Generic

Bertha R Cruz

Colorado Springs,CO

Summary

Dynamic Front End Team Lead at Walmart with a proven track record in driving successful product launches and enhancing code quality through effective team leadership and continuous integration. Skilled in developing others and optimizing sales strategies, I excel in fostering collaboration and achieving operational excellence.

Work History

Front End Team Lead

Walmart
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.

Vision Center Associate

Walmart
  • Coordinated repair or replacement of damaged frames or lenses according to warranty policies in a timely manner.
  • Streamlined vision center operations by maintaining accurate inventory and scheduling appointments efficiently.
  • Educated customers about lens options, including materials, coatings, and special features to help them make informed decisions.
  • Collaborated with optometrists to ensure accurate prescription fulfillment for glasses and contact lenses.

Customer Service Manager

Walmart
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Store Lead Manager

Walmart
  • Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
  • Fostered a positive work environment, leading to increased employee retention and reduced turnover rates.
  • Established a strong presence within the local community by participating in events, partnering with area organizations, and supporting charitable initiatives.
  • Ensured compliance with all company policies, local regulations, and industry best practices related to safety, sanitation, and employment laws.

Coach

Walmart
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.

Assets Protection Manager

Walmart
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.

Assistant Manager

Walmart
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Department Manager

Walmart
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Customer Service Manager

Walmart
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cash Office Associate

Walmart
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.

Overnight Stocker

Walmart
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Education

Associate of Science -

Catherine College
Burbank, CA
06.1988

Skills

    Extensive knowledge and promoting and developing sales

    Knowledge in policy and procedures they help the company thrive on sales and profit

    Great people skills, teach, and develop others for the next step

Languages

Spanish
Native or Bilingual

Timeline

Front End Team Lead

Walmart

Vision Center Associate

Walmart

Customer Service Manager

Walmart

Store Lead Manager

Walmart

Coach

Walmart

Assets Protection Manager

Walmart

Assistant Manager

Walmart

Department Manager

Walmart

Customer Service Manager

Walmart

Cash Office Associate

Walmart

Overnight Stocker

Walmart

Associate of Science -

Catherine College

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