Bertha T. Luque
Phoenix,AZ
Summary
Skilled Professional Cleaner with experience in various cleaning domains such as commercial, residential, and industrial. Strengths include ability to maintain high standards of cleanliness, knowledge of safe usage of cleaning chemicals, and efficiency in performing tasks within given timeframe. Previous roles involved improving cleanliness levels by 45%, demonstrating commitment to quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Cleaner Lead
PSS World Medical
Phoenix, AZ
07.2015 - Current
- Ensured all areas were left clean and neat upon completion of job duties.
- Scrubbed walls, windowsills, and baseboards with appropriate cleaning solutions.
- Collaborated with team members to complete tasks efficiently and on time.
- Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.
- Cleaned all restrooms including fixtures, counters, mirrors and floors.
- Regularly checked hallways and stairwells for dirt accumulation or debris buildup.
- Followed safety procedures when using hazardous chemicals to avoid any potential risks or accidents.
- Operated industrial-sized floor scrubbers to clean large areas of concrete or tile floors.
- Inspected work areas for any damages caused by construction workers before starting tasks.
- Performed regular maintenance on cleaning tools and equipment such as mops and vacuums.
- Communicated with management and customers at project completion and verified customer satisfaction with finished work.
Office Manager
Los Altos Ranch Market
Glendale, AZ
09.2018 - 07.2019
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
Education
North High School
Phoenix, AZSkills
- Chemical Handling
- Maintenance
- Sanitization techniques
- Housekeeping
- Crew Management
- Cleaning and sanitizing
- Interior and exterior cleaning
- Safe cleaning with chemicals
- Health and safety compliance
- Supply Inventory Management
- Sweeping and Mopping
- Steam Cleaning
- Customer Service
Certification
- Boomlift Operater
- Scissorlift Operater
Timeline
Office Manager
Los Altos Ranch Market
09.2018 - 07.2019
Professional Cleaner Lead
PSS World Medical
07.2015 - Current
North High School
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