Berthenis Hudson
Brunswick,GA
Summary
Adept at enhancing guest satisfaction and streamlining housekeeping operations, I leveraged teamwork and deep cleaning expertise at Southeast Regional Health Systems to significantly improve cleanliness standards. My proactive approach in chemical handling and guest relations led to a notable increase in guest satisfaction scores, demonstrating my commitment to excellence and efficiency in both individual and collaborative settings.
Overview
9
9
years of professional experience
Work History
Housekeeper
Southeast Regional Health Systems
2415 Parkwood Ave
01.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
Palletizer Operator
Rich's Products
Glyndale Ave
02.2016 - 03.2019
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
- Ensured product quality by inspecting finished products before packaging and shipping.
- Operated forklifts safely when necessary, assisting in moving palletized products throughout the facility as required.
- Adapted quickly to changing production requirements, demonstrating flexibility when switching between tasks or responsibilities.
- Maintained a clean and safe work environment, adhering to strict safety protocols during operation of machinery.
- Reduced downtime through performing routine maintenance checks and addressing issues in a timely manner.
- Minimized product damage by carefully adjusting palletizing equipment settings for various product types.
- Supported smooth transitions between shifts by providing thorough handoff communication with incoming operators regarding any ongoing issues or concerns related to machinery or processes.
- Coordinated with warehouse staff to ensure proper storage and transportation of palletized goods, reducing potential damages or delays in delivery.
- Maximized capacity utilization by efficiently monitoring palletizer machine operation and making necessary adjustments as needed.
- Increased accuracy of shipments, carefully verifying orders against inventory lists before palletizing.
- Optimized space utilization within storage area by designing and implementing effective pallet stacking patterns.
- Enhanced production line efficiency by meticulously organizing pallets and products according to weight and size specifications.
- Reduced operational costs by identifying and rectifying inefficiencies in palletizing process.
- Ensured compliance with health and safety regulations, conducting regular checks and balances on machinery and work environment.
- Improved product tracking by introducing more reliable system for labeling and documentation of palletized goods.
- Improved workplace safety with implementation of updated safety protocols and training sessions.
- Minimized manual handling risks by effectively using mechanical lifting aids for heavy or awkward loads.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Assembled products according to changing daily work orders and specific customer needs.
Education
High School Diploma - Science
Glynn Academy
Mansfield St 06.1983
Skills
Teamwork
Housekeeping
Cleaning and organizing abilities
Customer Service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Vacuuming
Cleaning bathrooms
Cleaning techniques
Health and safety compliance
Kitchen Cleaning
Residential Cleaning
Hospitality background
Dusting furniture
Customer service-focused
Excellent oral and written communication
Deep cleaning expertise
Customer-Oriented
Physically strong
Waste disposal
Complex Problem-Solving
Guest Relations
Chemical Handling
Exceptional communicator
Infection Control
Quality Assurance
Hazardous chemical training
Eco-friendly Cleaning
Quality Assurance Controls
Floor scrubber machines
Resident support
Time Management
Multitasking and Prioritizing
Team Support and Collaboration
Professional and Courteous
Guest Service and Support
Safe Chemical Handling
Work Planning and Organization
COVID-19 Safety Procedures
Floor Cleaning, Polishing, and Waxing
Commercial Cleaning
Health Standards Compliance
Quality Control
Guest Request Response
Rug and Carpet Cleaning
Quality control guidelines
Customer Inquiry and Response
Furniture Moving
Window Blind Dusting
CDC Sanitation Guidelines
Process Improvement
OSHA Compliance
Steam-Operated Sterilizers
Stain Removal
Equipment Disinfection
Supply Restocking
Trash Collection and Disposal
Supply Stocking
Floor Vacuuming
Deep Cleaning Protocols
Ordering cleaning supplies
Carpet cleaning
Restroom detailing
Interior and exterior cleaning
Folding clean laundry
Bed making proficiency
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceTimeline
Housekeeper
Southeast Regional Health Systems
01.2022 - Current
Palletizer Operator
Rich's Products
02.2016 - 03.2019
High School Diploma - Science
Glynn Academy