Berthin Nelson
Davenport,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Sr. Delivery Driver
City Furniture Enterprise
07.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Managed paperwork accurately, including bills of lading, proof of delivery receipts, and expense reports for proper order tracking documentation.
- Oversaw loading/unloading operations at warehouses to ensure products were handled appropriately minimizing damages.
- Deliver and install furniture in customers' homes in a friendly professional manner using proper material handling techniques to prevent damage and/or personal injuries
- Open and inspect products for parts/damages prior to leaving the Distribution Center to ensure a successful delivery for each customer
- Contact customers upon leaving Distribution Center to provide them with a two-hour delivery time frame
- Contact customers as well as the Customer Care Department for any unforseen changes to the daily plan
- Contributed to company growth by consistently meeting or exceeding delivery targets each month.
- Utilized GPS navigation systems proficiently for efficient route planning and real-time updates.
- Facilitated smooth communication between dispatchers, warehouse staff, and customers for seamless logistics operations.
- Trained junior drivers on best practices, contributing to a knowledgeable and capable team of drivers.
Warehouse Manager/Traveling Manager
TW
09.2020 - 07.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Monitor team performance through Vocal Collect software.
- Assist in administrative task, such as the handling and preparation of paperwork and payroll.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Warehouse Order Selector/Forklift Operator
Publix Warehouse Distribution Center
01.2014 - 09.2020
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping.
- Maintained inventory integrity by promptly reporting any discrepancies or damaged goods found during the picking process.
- Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Assistant Store Manager
Pawn Max
12.2011 - 01.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL01.2016
Skills
- Strong organizational skills
- Reliability and punctuality
- Team Leadership Qualities
- Load securing proficiency
- Accurate record keeping
- Inventory management experience
- Problem-Solving
- Dependable and reliable
- Forklift Operation
- Logistics knowledge
Timeline
Sr. Delivery Driver
City Furniture Enterprise
07.2023 - Current
Warehouse Manager/Traveling Manager
TW
09.2020 - 07.2023
Warehouse Order Selector/Forklift Operator
Publix Warehouse Distribution Center
01.2014 - 09.2020
Assistant Store Manager
Pawn Max
12.2011 - 01.2014
Associate of Arts - Business Administration
Broward College
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