Berthude Leon
Rosedale,NY
Summary
Compassionate and dedicated healthcare and customer service professional with experience as a Certified Nursing Assistant (CNA), Community Health Worker trainee, Customer Service Agent at JFK Airport, and community service volunteer. Skilled in providing compassionate patient care, assisting individuals with their needs, communicating effectively with diverse populations, and delivering professional customer service in fast-paced environments. Strong interpersonal, teamwork, problem-solving, and communication skills with a commitment to supporting individuals and improving their overall experience and well-being.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Certified Nursing Assistant
Vertical Staffings
08.2025 - 07.2026
- Assisted patients with daily living activities and personal care needs while maintaining dignity, privacy, and comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assist patients with transfers, repositioning, and ambulation while following proper safety procedures.
- Maintained cleanliness of patient areas and ensured compliance with safety protocols.
- Documented patient information accurately in electronic health records.
- Provide care to patients with varying levels of mobility and cognitive needs.
- Demonstrate patience, empathy, and professionalism when caring for patients and residents.
- Follow facility policies, procedures, and healthcare regulations to ensure quality patient care.
Customer Service Representative
ERMC Aviation
03.2023 - 02.2026
- Assisted passengers with check-in, boarding, and general travel inquiries.
- Provided professional customer service in a fast-paced airport environment.
- Assisted passengers with flight information, gate locations, and travel procedures.
- Verified passenger documentation and provided guidance regarding airline requirements.
- Assisted with baggage inquiries, delayed luggage, and baggage-related concerns.
- Communicated flight updates, delays, cancellations, and gate changes to passengers.
- Assisted passengers with special needs, including elderly travelers and passengers requiring mobility assistance.
- Resolved passenger concerns and escalated complex issues to supervisors when necessary.
- Coordinated with airline staff, airport personnel, and other departments to ensure smooth passenger operations.
- Maintained professionalism and composure while assisting high volumes of passengers.
- Followed airport security, safety, and company policies and procedures.
- Provided clear and courteous communication to passengers from diverse backgrounds
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Waitress
Goodtasterestaurant
01.2022 - 07.2022
- Provided friendly and professional customer service in a fast-paced restaurant environment.
- Greeted customers, presented menus, and assisted with food and beverage selections.
- Accurately took and entered customer orders.
- Served food and beverages promptly while ensuring proper presentation.
- Checked on customers throughout their meals to ensure satisfaction.
- Processed cash and credit card payments accurately.
- Maintained clean and organized dining and service areas.
- Responded professionally to customer questions, concerns, and requests.
- Communicated effectively with kitchen staff and other team members to ensure accurate and timely service.
- Handled multiple tables and prioritized tasks efficiently during busy shifts.
- Followed food safety, sanitation, and workplace procedures.
- Maintained confidentiality and treated community members with respect and professionalism.
Customer Service Representative.-Volunteer
HAUP (Haitian Americans United for Progress)
10.2021 - 05.2022
- Assisted staff with daily administrative and community service activities.
- Supported community members by providing information about available programs and resources.
- Assisted with organizing community events and outreach activities.
- Helped complete forms, organize documents, and maintain accurate records.
- Provided friendly and professional assistance to clients and community members.
- Worked collaboratively with staff and other volunteers to support organizational programs.
- Demonstrated strong communication, teamwork, and interpersonal skills.
- Maintained confidentiality and treated community members with respect and professionalism.
Education
Certified Nursing Assistant - Nursing Education
New York Institute of Health
Jamaica, NY03-2025
Basic Life Support ,BSL - Medical And Healthcare
GoACLS Training Center
Queens, NY07-2025
Community Health Worker - CHW(Community Health Worker)
LaGuardia Community College
Long Island City, NY06-2023
High School Diploma -
Institution Marie Regine Soeur Salesiennes De Don Bosco
Haiti, Port-au-Prince07-2019
Skills
- Patient care and emotional support
- Customer service and conflict resolution
- Multilingual
- Multitasking and time management
- Teamwork and community engagement
- Fast-paced environment experience
- Cultural sensitivity and communication
- Reliable, compassionate, and quick learner
- Passionate about community health
Certification
- CNA - Certified Nurse Assistant.
- BSL - Certificate of completion
- CHW - Certificate of completion
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Certified Nursing Assistant
Vertical Staffings
08.2025 - 07.2026
Customer Service Representative
ERMC Aviation
03.2023 - 02.2026
Waitress
Goodtasterestaurant
01.2022 - 07.2022
Customer Service Representative.-Volunteer
HAUP (Haitian Americans United for Progress)
10.2021 - 05.2022
Basic Life Support ,BSL - Medical And Healthcare
GoACLS Training Center
Certified Nursing Assistant - Nursing Education
New York Institute of Health
Community Health Worker - CHW(Community Health Worker)
LaGuardia Community College
High School Diploma -
Institution Marie Regine Soeur Salesiennes De Don Bosco