Bertide Lavoile
Orlando
Summary
Dynamic customer service professional with a proven track record at Southeast Airport Services Inc, excelling in problem-solving and client satisfaction. Adept at de-escalating complaints and enhancing experiences, I leverage strong communication skills and a positive attitude to foster trust and achieve optimal outcomes in challenging situations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
FIS Agent Customer Service
Southeast Airport Services Inc
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Home Aid
Home Watch Caregiver
Home Aid
Associated Home Care
02.2024 - 12.2024
- Demonstrated flexibility in adapting to various working environments including private homes, assisted living communities, or hospice facilities.
- Maintained accurate records of client medications, vital signs, and medical appointments for better healthcare management.
- Built strong relationships with clients and their families by establishing trust through consistent communication and genuine empathy.
- Supported client independence through compassionate assistance with mobility and transportation.
- Ensured client safety during emergency situations by providing immediate assistance and adhering to established protocols.
- Assisted in patients'' recovery process with physical therapy exercises prescribed by medical professionals.
Mental Health
Jodge Rotenberg Center
07.2024 - 12.2024
- Worked collaboratively with mental health volunteers to facilitate integration between primary care and mental health and improve patient outcomes.
- Designed engaging psychoeducational workshops aimed at increasing community awareness of mental health issues.
- Worked with individuals facing drug addiction, mental health diagnoses and other compounding personal challenges.
- Successfully supported numerous clients in achieving milestones toward their mental health recovery goals.
- Managed sensitive situations involving homesickness or mental health concerns with empathy and professionalism.
- Collaborated closely with mental health professionals with treatment plan implementation.
Security
In a Minute Security Services
03.2024 - 09.2024
Security
Allied Universal
01.2023 - 03.2024
- Formulated and implemented school safety and security policies.
- Minimized security risks through diligent monitoring of network activity and implementation of robust security protocols for Mac systems.
- Streamlined incident response, reducing recovery time from security breaches.
- Supported executive leadership with expert advice on matters related to physical security, cyber-security, and risk mitigation strategies.
Bakery Express
Picker
01.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Lasership
Warehouse Packaging
11.2018 - 06.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High-school
Lighthigh School
Orlando Florida 07.2020
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
CNA Certificate
Security officer license D
Home aid Certificate
CPR Certified
Languages
Creole
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Mental Health
Jodge Rotenberg Center
07.2024 - 12.2024
Security
In a Minute Security Services
03.2024 - 09.2024
Home Aid
Associated Home Care
02.2024 - 12.2024
Security
Allied Universal
01.2023 - 03.2024
Bakery Express
Picker
01.2021 - 02.2022
Lasership
Warehouse Packaging
11.2018 - 06.2019
FIS Agent Customer Service
Southeast Airport Services Inc
Home Aid
Home Watch Caregiver
High-school
Lighthigh School
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