Friendly and passionate representative. Have good phone handling skills, and great with paying full attentions to customer. Handle high volumes of calls inbound, outbound, and relay. Enthusiastic, and eager to contribute to team success. Have a clear understanding on summarizing and reflecting back what customer are saying. Great with rembering details about previous interactions or specific prefrences. Show clear understanding by providing reassurance and check back with customers making sure there issue have been resolved and they are satisfied. Very tech savvy comfortably with toggle between multiple computer systems. A dedicated Customer Service Representative with over ten years of experience working in a call center environment, providing reliable customer service. Adapt to high call volumes, finishing in a timely mannor. With seeking to contribute a seamless and positive experience for all customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Deposit Services Representative
Foundever
02.2023 - 07.2023
Assisted customer on enrollment help set up new deposit account
Received incoming calls, web chat and emails
Provide resolution with customer inquires regarding accounts and problem with deposits
Used banking software systems for processing account transactions
Remote Customer Services Representative
Sutherland Global
03.2022 - 09.2022
Reviewed and verified gas company, pay per usages, billing and payment transactions
Provided support to customers via chat and e-mailed as while receiving incoming and providing outbound calls
Provided empathy to customer complaints regarding service interruptions, gas outages and restoring gas services
Handled credit card transactions, ATM withdraws and check deposits
Remote Insurance Representative
Sitel Operations
01.2022 - 02.2022
Handled customer inquiries and provide option for insurance plans, policies and coverage
Received incoming calls, chat and e-mailed
Sale insurance policies for Home, and Cars
Up-sell coverage options to clients
Reservation Representative
Prestige Travel and Cruise
08.2012 - 09.2013
Responded to customer requests for products, services, and company information
Managed over 50 customer calls per day
Prepared itinerary's, letters of confirmation and informed customers of deals and promotions
Assisted reservations, rate quotes, general question, update customer files, and database information
Performed various administrative duties and basic accounting functions such as researching, billing, process ticket orders, promote events, regarding shows and tours
Education
Business Adminstration -
American InterContenital University
Schaumburg, Illinois
02.2016
High School -
Inglewood High School
Inglewood, Cailfornia
06.1994
Skills
Teamwork
Attention to Detail
Organizational Skills
Communication Skills
Customer Satisfaction
Building Rapport
Empathy
Proficient in Multiple Computer Applications
Salesforce
Centrix Portal
Microsoft Teams
Zoom
Slack
Certification
Certified Travel Consultant
800 Inbound Certified
Vegas Certified
MGM Resort International Certified Collections Representative