Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Software
Languages
Work Preference
Interests
Timeline
Generic

Bertina Lester

Customer Service
Federal Way,WA

Summary

Knowledgeable about safety regulations and recordkeeping requirements. Dedicated customer service professional with extensive experience in auto industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

11
11
years of professional experience

Work History

Vehicle Transporter

Labor Max Staffing Agency
01.2016 - 06.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Complied with federal, state and local laws and regulations to reduce risks.
  • Kept accurate records of delivery data related to time and destination.
  • Processed allocated imports for retail distribution ie: washing and adding fuel.

Quality Control Inspector

TCA Cable
06.2014 - 06.2015
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about quality issues.
  • Resolved customer complaints by investigating problems and developing solutions.

Medical Billing Apprentice

Highline Hand Therapy
11.2013 - 01.2014
  • Prepared worksite by setting up required tools and supplies.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Worked under guidance of experienced professionals to learn 1500 forms and DSM codes.
  • Maintaining files for practitioners.
  • Data entry into industry software.
  • Patient scheduling, and insurance verification.

Education

High School Diploma -

Green River Community College
Auburn, WA

Intro To Office Occupations / Medical Office Occupations

South Seattle Community College
Seattle, WA

Skills

  • Safe Driving Practices
  • Employee Empowerment
  • Documentation
  • Critical Thinking
  • Customer and Client Relations
  • Telephone Skills
  • Sorting and Labeling
  • Mail Handling
  • Travel Planning
  • Time Management
  • Training Development Aptitude
  • Money Handling Abilities
  • Coordination
  • Reading Comprehension
  • Data Inputting
  • Greeting and Seating Clients
  • Route Correspondence
  • Multi-Line Telephone Systems
  • Patient Reception
  • Budget Controls
  • Customer Relationship Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Microsoft Office

QuickBooks

Reynolds/Reynolds

ADP

Languages

English
Bilingual or Proficient (C2)

Work Preference

Work Type

Full TimeContract WorkInternshipPart Time

Location Preference

On-Site

Important To Me

Company CultureFlexible work hoursWork-life balanceHealthcare benefitsPersonal development programsWork from home option401k matchStock Options / Equity / Profit SharingPaid time off

Interests

Holistic medicine

New age subjects

Cooking

Continued learning

Creative writing

Physical fitness

Timeline

Vehicle Transporter

Labor Max Staffing Agency
01.2016 - 06.2024

Quality Control Inspector

TCA Cable
06.2014 - 06.2015

Medical Billing Apprentice

Highline Hand Therapy
11.2013 - 01.2014

High School Diploma -

Green River Community College

Intro To Office Occupations / Medical Office Occupations

South Seattle Community College

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Bertina LesterCustomer Service