BERTINA PARKINS
Raeford,NC
Summary
Experienced and adaptable professional with 20 years of experience in learning and development. Self-motivated and a natural problem-solver, able to navigate complex challenges and drive successful outcomes. Skilled in identifying and nurturing talent, fostering a culture of growth and development within teams. 7 years partnered and coordinated with Managed Care Organizations providing training. 10 years of experience at designing and implementing effective learning and development programs. Passionate about cultivating strong leaders who can drive organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Coordinator
Sandhills Center / Trillium Health Resources
01.2023 - Current
- Develop and implement training programs to enhance employee skills and knowledge in order to improve overall performance and productivity
- Conduct regular evaluations of training programs and make recommendations for improvements based on feedback and performance outcomes
- Identify and implement innovative training techniques to optimize the learning experience for employees and increase knowledge retention
- Identify emerging trends and best practices in training and development to ensure that training programs are up-to-date and aligned with industry standards and requirements
- Coordinate with external training providers to arrange and organize specialized training sessions for employees, based on identified needs and goals
- Research and recommend new learning technologies and tools to enhance training programs and improve employee engagement
- Implement a learning management system (LMS) to streamline and track employee training activities and progress
- Coordinate and facilitate training sessions and workshops for employees, ensuring that all necessary materials and resources are available and delivered in a timely manner
- Evaluate and assess the effectiveness of training programs and make recommendations for improvements to ensure continuous improvement
- Assess the effectiveness of training programs through the use of pre and post-training assessments
- Collaborate with IT department to develop and implement a user-friendly online training platform for employees
- Collaborate with external training providers to develop and conduct specialized training sessions for employees, based on identified needs and goals.
Director of Mental Health Continuing Education
Southern Regional AHEC
01.2016 - 01.2023
- Planned and facilitated workshops, career fairs, and conference presentations to increase health career awareness
- Analyzed data and provided effective feedback on enrollment and participant satisfaction to identify areas of improvement and make data-driven decisions for enhancing the quality of Mental Health Continuing Education programs
- Developed and implemented leadership driven training for chief residents
- Increased performance and training evaluations
- Designed and coordinated vendor sponsored training and conferences
- Identified and pursued opportunities for partnerships and collaborations with industry experts to enhance the content and delivery of Mental Health Continuing Education programs including University of North Carolina and Duke University
- Created a learning and development plan through a needs assessment for residents and medical students
- Evaluated the effectiveness of different teaching methods and materials used in Mental Health Continuing Education programs and make recommendations for improvement.
Staff Development Specialist II
North Carolina Department of Health and Human Services
01.2013 - 01.2016
- Coordinated and provided staff development activities and supervision for specific circumstances to support employee development and promote a positive, diverse, and inclusive work environment
- Coordinated and provided one-on-one training to new disease intervention specialist staff to resolve conflicts and disputes
- Developed and implemented a comprehensive training program for staff members to ensure they have the necessary skills and knowledge to effectively perform their job duties and meet organizational goals
- Collaborated with local and regional health community-based providers to identify training needs and develop customized training programs
- Assisted in the development and implementation of a leadership program for new employees to ensure a smooth transition and integration into the organization
- Provide coaching and mentoring for staff to identify barriers and performance issues
- Developed and delivered educational workshops and presentations on best practices in staff development and employee training to local and regional health community-based providers
- Analyzed staff performance and identify areas for improvement to enhance overall productivity and efficiency.
Adjunct Sociology Instructor
Roberson Community College
01.2012 - 01.2016
- Instructed in-person, hybrid, and online classes to adult learners
- Administered appropriate assessment and/or testing to measure student strategic thinking learning outcomes in all courses
- Conducted research and stay current with developments in the field of sociology to enhance teaching and provide students with up-to-date knowledge and perspectives
- Developed and updated course materials to ensure relevance and alignment with industry trends and standards Developed and implemented effective teaching strategies and materials to engage students and enhance their leadership learning experience
Quality Assurance and Quality Improvement Coordinator
Cardinal Clinic
01.2007 - 01.2007
- Effectively communicated feedback and provided ongoing coaching and mentoring to staff to advance team skills and professional development
- Developed and implemented performance improvement initiatives aligned with the organization's goals and visions
- Ensured organizational compliance with licensure and regulatory standards
- Implement training programs to educate staff on quality assurance and quality improvement processes.
Staff Development Specialist
KidsPeace Foster Care and Family Services
01.2004 - 01.2007
- Developed and implemented recruitment campaigns tracking tools
- Provided direct training for all prospective therapeutic foster parents
- Worked to resolve conflicts and disputes among staff
- Organized workflows ensured staff understood their roles and responsibilities
- Ensured standards were transparent and applied consistently, impartially, and ethically across all staff members
- Develop and implement strategies to improve employee engagement, teamwork and retention rates
- Collaborate with management to develop and implement leadership mentoring program for new staff members to support their professional growth and development
- Provide coaching and mentoring to assist staff with professional objectives
- Design and facilitate workshops and training sessions for staff to enhance their knowledge and skills in providing support to foster families and children
- Create and implement an online learning platform for staff to access training materials and resources
- Analyze staff performance data to identify areas for improvement and develop strategies to address them.
Education
Master of Arts - Sociology
Fayetteville State University
Fayetteville, NC05.2005
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC12.2001
Skills
- Adult Education
- Report Writing
- Workflow Organization
- Program and Leadership Development
- Cross-Team Collaboration
- Workshop Facilitation
- Verbal and Written Communication
- Presentation Skills
- Performance Improvement
- Staff Development
- Organizational Success
- Problem-Solving
- Innovative Training Techniques
- Training best practices
Certification
- 11/2020, 12/2020, Community Health Worker, Robeson Community College, 321 Pine St, Lumberton, NC, 56789
- 12/2017, 01/2018, Certified Diversity Professional, Institute for Business and Technology, 456 Oak St, Chapel Hill, NC, 98765
- 05/2018, 05/2018, Mental Health First Aid, Mental Health First Aid, 789 Elm St, Raleigh, NC, 12345
Timeline
Training Coordinator
Sandhills Center / Trillium Health Resources
01.2023 - Current
Director of Mental Health Continuing Education
Southern Regional AHEC
01.2016 - 01.2023
Staff Development Specialist II
North Carolina Department of Health and Human Services
01.2013 - 01.2016
Adjunct Sociology Instructor
Roberson Community College
01.2012 - 01.2016
Quality Assurance and Quality Improvement Coordinator
Cardinal Clinic
01.2007 - 01.2007
Staff Development Specialist
KidsPeace Foster Care and Family Services
01.2004 - 01.2007
Master of Arts - Sociology
Fayetteville State University
Bachelor of Science - Criminal Justice
Fayetteville State University
- 11/2020, 12/2020, Community Health Worker, Robeson Community College, 321 Pine St, Lumberton, NC, 56789
- 12/2017, 01/2018, Certified Diversity Professional, Institute for Business and Technology, 456 Oak St, Chapel Hill, NC, 98765
- 05/2018, 05/2018, Mental Health First Aid, Mental Health First Aid, 789 Elm St, Raleigh, NC, 12345
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