Bertina T. Nguyen
San Ramon,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Rag & Bone New York. Skilled in operations oversight and relationship building, I excel in staff supervision and customer relations, significantly raising satisfaction ratings. Leveraging records management and team leadership, I drive results and foster strong customer and team connections.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Rag & Bone New York
09.2018 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Account Manager
Stone Etc Inc
05.2009 - 08.2018
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Identified key entry points to enhance market penetration and maximize returns.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Tennyson High School
Hayward, CAChabot College
Hayward, CASkills
- Records Management
- Department Oversight
- Store Organization
- Operations Oversight
- Customer Relations
- Staff Scheduling
- Customer Service
- Relationship building and management
- Staff Supervision
- Team Building and Leadership
Timeline
Assistant Store Manager
Rag & Bone New York
09.2018 - Current
Account Manager
Stone Etc Inc
05.2009 - 08.2018
Tennyson High School
Chabot College
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