Java
Bertin Azaarel Lechuga
Information Technology Engineer
Saint Francis,WI.
Summary
Friendly Patient Advocate trained in Greenway software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with Clinic, social service entities and insurance companies to achieve positive all-around outcomes
. Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Patient Advocate
Sixteenth Street Community Health Center
Milwaukee , Wisconsin
07.2020 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Collected and reviewed patient information to assess eligibility for special programs.
- Managed large caseload of patients in Financial Services department, managing until 5 patients at time
- Reviewed all patient paperwork for accuracy, including claims, bills and medicolegal documents.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service
Friend Company
Milwaukee, Wisconsin
01.2014 - 06.2020
- Cell phone repair specialist on Apple devices.
- Translations (English/Spanish) 70% Spanish speaking costumers
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business
- Answered customer questions about products and services, helped locate merchandise and promoted key items
Intern Software Developer
COFICAB
Durango, Durango, Mexico
08.2019 - 12.2019
- Developed 2 software for easy understanding of lanes main workers and Quality department
- Coded websites using HTML, CSS, JavaScript and jQuery languages
- Translated verbal customer requirements into written use cases and testable development stories.
- Participated in software field testing to verify in-situ performance of developed projects.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created plans and communicated deadlines to ensure projects were completed on time
- Developed processes to automate tasks, resulting in 90% increase in efficiency
Machine Operator
Green Bay Packaging
Milwaukee, WI
07.2019 - 08.2019
- Green bay packaging July 2019 Waukesha, Wisconsin Machine operator stock machinery.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Manually set up machinery and equipment, including lathes and grinders
- Set up and ran machinery to produce exceptional products for industrial needs
Sales Counselor
ADN GYM
Durango, Mexico
01.2016 - 05.2017
- Customer Service.
- Building network of contacts through prospecting and referrals.
- Develop and maintain relationships with current members on name to name basis.
- Handle member complaints and resolve issues promptly.
- Attend sales and training meetings as necessary.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased Costumer in 50%
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Set up calendar with customer birthdays and other special events for personal touch
- Trained and mentored new sales representatives
Education
Engineering - Information Technology
Superior Technology Institute Santiago Papasquiaro
Santiago Papasquiaro Durango 08.2015 - 02.2020
Laboratory Technician - Chemical Laboratory
Colegio De Bachilleres Del Estado De Durango
Mexico 08.2012 - 07.2015
Skills
Microsoft Office 2003,2007,2010, 2013, 2016 and 2019undefined
Additional Information
- JENA Alumni August 2015. US Embassy- Mexico
Software
AspNet
Microsoft
Office
Timeline
Patient Advocate
Sixteenth Street Community Health Center
07.2020 - Current
Intern Software Developer
COFICAB
08.2019 - 12.2019
Machine Operator
Green Bay Packaging
07.2019 - 08.2019
Sales Counselor
ADN GYM
01.2016 - 05.2017
Engineering - Information Technology
Superior Technology Institute Santiago Papasquiaro
08.2015 - 02.2020
Customer Service
Friend Company
01.2014 - 06.2020
Laboratory Technician - Chemical Laboratory
Colegio De Bachilleres Del Estado De Durango
08.2012 - 07.2015
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