Bertram Brown
Daingerfield,TX
Summary
At Packers Sanitation Services Inc., I have been a Lead and interim Supervisor for at least 4 years. I excelled as a Lead/Supervisor, where my adept team management and motivational techniques significantly reduced employee turnover. By prioritizing training and development, I fostered a culture of learning that enhanced team performance and operational excellence, embodying both hard and soft skills essential for driving company success.
Responsible for all lock-out tag-out for all machinery pertaining to Picking Room and Back Dock. Pumped chemicals for 1st processing. Do walk-through with QA each night for 1st processing. Do walk-through inspection with USDA. Do disciplinary write-up. And move personnel around when needed.
Overview
9
9
years of professional experience
Work History
Lead/ Supervisor
Packers Sanitation Services Inc.
02.2016 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
- Trained personnel to develop new team leads for [Type] department needs.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Milby Sr. High
Houston, TX06-1988
Skills
- Team Management
- Motivational Techniques
- Employee Engagement
- Priority management
- Training and mentoring
- Team Leadership
- Training and Development
Always early. Usually the last to leave the floor. Don't have a history of missing days of work.
Always early to work early to get started before clock-in time. Lock-out all equipment for 1st processing. Pump chemicals for 1st processing. Usually the last person to leave the floor. And is known for not missing days of work.
Timeline
Lead/ Supervisor
Packers Sanitation Services Inc.
02.2016 - Current
High School Diploma -
Milby Sr. High
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