Bertram Revelle
Charlotte,North Carolina
Summary
NC registered Occupational Therapist and focused team player, currently working PRN at Atrium Health Inpatient Rehabilitation. Disciplined multitasker with analytical problem-solving and conflict management abilities. Former Automotive Service Advisor and Automotive Technician with over 15 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Overview
21
21
years of professional experience
Work History
Occupational Therapist PRN
Atrium Health Carolinas Rehabilitation
04.2023 - Current
- Conducts thorough evaluations to assess patient needs, functional limitations, and potential for improvement.
- Establishes compassionate and caring relationships with patients.
- Provides interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Improves patient outcomes by implementing individualized treatment plans and monitoring progress.
- Promotes independence in activities of daily living through task analysis, environmental adaptations, and compensatory techniques.
- Collaborates with interdisciplinary team members for comprehensive patient care and optimal results.
- Enhances patient mobility by designing exercises tailored to individual needs and abilities.
- Documents patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
Automotive Service Advisor
Firestone/Bridgestone Retail Operations LLC.
10.2011 - 05.2020
- Tuned automotive systems and components to optimize functionality and prolong life of the vehicle
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Operated equipment such as diagnostic scan tools and computerized wheel alignment machines
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Automotive Service Technician
Goodyear Auto Service Center
05.2003 - 08.2011
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Education
Master of Science - Occupational Therapy
University of North Carolina At Chapel Hill
Chapel Hill, NC08.2022
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC12.2018
Certificate - Nurse Aide 1
Carolinas College of Health Sciences
Charlotte, NC06.2015
Ford Motor Company Certification - Automotive Technology
New Community Workforce Development Center
Newark, NJ2002
Skills
- Critical Thinking
- Active listening
- Works well independently
- Friendly personality
- Strong team player
- Self-motivated
- Strong mechanical skills
- Conflict Resolution
- Relationship building
- Compassionate
Volunteer Community Services
Volunteer Product Inspector and Sorter Second Harvest Food Bank of Metrolina
Charlotte, NC August 2019 to Present
- Visually assessed and sorted items into containers or designated areas according to classification, size, condition, or grade
- Disposed of unsound and unsafe household items and removed them from inventory to prevent inappropriate reuse
- Checked for outdated and overripe food items and removed them inventory to eliminate illness and other risks
Volunteer Roller Skating Instructor Starlight Roller Rink
Charlotte, NC November 2012 to February 2013
- Instructed local youth and adults on the basic fundamentals of roller skating, while making the sport more enjoyable by increasing confidence to perform more complex maneuvers
- Provided physical assistance to visitors getting on and off the skate floor
Timeline
Occupational Therapist PRN
Atrium Health Carolinas Rehabilitation
04.2023 - Current
Automotive Service Advisor
Firestone/Bridgestone Retail Operations LLC.
10.2011 - 05.2020
Automotive Service Technician
Goodyear Auto Service Center
05.2003 - 08.2011
Master of Science - Occupational Therapy
University of North Carolina At Chapel Hill
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Certificate - Nurse Aide 1
Carolinas College of Health Sciences
Ford Motor Company Certification - Automotive Technology
New Community Workforce Development Center
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