Bertrand Brzezinski
West Hollywood
Summary
25+years of professional experience as a Leader in the Food, Wine & Hospitality Industries. Highly talented General Manager to provide an experience of excellence by delighting our guests, sharing our passion for Food, Wine & Hospitality, by exceeding expectations, by being curious and being continuously innovating, by helping in development of our people, by holding ourselves and others accountable and finally by delivering profitable growth for All.
Overview
32
32
years of professional experience
Work History
General Manager, Head of Department
FAIRMONT CENTURY PLAZA
04.2024 - Current
- Company Overview: Website: www.fairmontcenturyplaza.com
- Overseeing Lumiere Brasserie with a Team of +60 FOH+BOH team members.
- Honored just recently Open Table Diner’s Circle 2024 honorees with maintaining +4.5 rating over the past year.
- Earned and maintained a FORBES 4 Stars Award of Excellence within 7 months making sure to do weekly audits with FOH Teams with the help of GO AUDITS portal.
- Implemented a very successful live music program with Live solo artists, live bands and as well DJs with the help of a very reputable LA local source music production company www.bronsonmusicproductions.com that help to generate and retain business during peak hours especially with live activation (Bastille Day, Juneteenth, Cinco de Mayo…).
- All services have been profitable and rising as drivers for the property such as Breakfast & Lunch (getting a solid program for our patisserie with grab and go and also getting a loyal base of repeat guests for power lunches from our notorious Bankers, Lawyers and Agents who are working in Century City) but again we improved our Dinner covers and numbers due to some touches (white table cloth linens, Live DJ’s on Fridays, a stronger wine program with Coravin special (reds and whites) from La Cave wine selection in order to get the guest check average going up overall throughout the outlet.
- CLOVER PAY/Silverware software user friendly.
- Forecast & Schedules were done on Unifocus/Watson.
- Payroll is daily and weekly checked on Dayforce.
- Inventory using Birchstreet and Accubar for scanning.
- Helped to get all documentations and implementations through EHC, HACCP and Corporate Financial audits throughout my first year at the helm of Lumiere Brasserie in order to get some higher scores for the overall property.
- Sustainability champion (Orbisk, recycle colored bins with the help of Stewarding) for our outlet in order to comply with the Green Label for all property purposes.
- OpenTable analytics and also supervising our reservations system (answering reviews, watching trends, forecasting…) especially for an exciting successful campaign for the upcoming Pop Up partnership with Camphor (1 star Michelin Restaurant) this coming December.
- R&D and working with the Executive Chef Ramon Bojorquez, with his Chef de Cuisine Fabian Guerrero and his Executive Pastry Chef Nancy Guerrero and with all Culinary Team on developing our new food menu items for savory and sweets, working closely with Gabor Fodor from IMI Agency (Fairmont Brand Consultant) with an upcoming revised cocktail menu and as well more having a more efficient ergonomy of our Bar.
- Was involved with ownership to be part of all F&B Venue Business Plan and especially for Lumiere Brasserie for renovations, new additions (cosmetics such as new mirrors, new drapes and also new tables and chairs, and with new entrance of our venue, coming with new awning and dedicated spot our driveway for Valet parking only for our outlet and finally with the help of West Elm to have a fully renovated of our French garden patio furnitures.
- Responsible for coordinating booking buyouts with the help of our Sales Department and also booking large inquiries for our venue.
- Hiring process is so crucial on a Union property for keeping a balance between some seasoned heartists and new ones that help us to maintain some FORBES/LQA (latest score was on April 2025 Breakfast 88%/Dinner 85.5%/ Drinks service 82.8%) and Fairmont have higher standards of hospitality.
- Website: www.fairmontcenturyplaza.com
General Manager, Head of Department
FAIRMONT CENTURY PLAZA
01.2023 - 04.2024
- Company Overview: Website: www.fairmontcenturyplaza.com
- Overseeing The Lobby Bar with a Team of +20 FOH team members.
- Assisted to oversee Lumiere Brasserie, IRD, Banquets and Esta Pool Bar Teams while other MODs were on day offs/vacations but mostly part of a contingency planning committee during major Union hotel strike during the year of 2023.
- Earned and maintained a FORBES 4 Stars Award of Excellence within one year making sure to do weekly audits with FOH & BOH Teams.
- Implemented a very successful live music program with Live solo artists, live bands and as well DJs with the help of a very reputable LA local source music production company www.bronsonmusicproductions.com that help to generate and retain business during peak hours.
- CLOVER PAY/Silverware software user friendly.
- Forecast & Schedules were done on Unifocus/Watson.
- Payroll was checked on Dayforce.
- Inventory using Birchstreet.
- OpenTable our reservations system especially for a very successful campaign from our Swiss Chalets Dining Experience between the months of November & January.
- R&D and working with the Culinary Team on developing our new food menu, our bar snacks and working closely with Liquid Kitchen (Fairmont Brand Consultant) and our Beverage Director on two of our major new cocktails programs while I took over the position.
- Responsible for booking full buyouts on the lobby bar space for several awards show pre/post parties such as Critics Choice Awards, SAG Awards, Recording Academy Honoring Awards, etc…
- Website: www.fairmontcenturyplaza.com
Food & Beverage Outlet Manager, Head of Department
FOUR SEASONS LOS ANGELES AT BEVERLY HILLS
07.2020 - 01.2023
- Company Overview: Website: www.fourseasons.com/losangeles
- Helped the Pool and Cabana Restaurant to manage with major Holidays.
- Joined IRD Team for taking care of permanent guests and locals for to go orders.
- Worked tightly with banquet team junkets in order to make sure orders were being delivered.
- A member of the re-opening Team for Culina Ristorante + Caffe with recruiting and training.
- Earned Wine Spectator’s 2022 Best of Award of Excellence.
- Recognized on OpenTable’s Dinner Choice Awards as one top-rated restaurants for 2022.
- Website: www.fourseasons.com/losangeles
General Manager, Head of Department
FOUR SEASONS LOS ANGELES AT BEVERLY HILLS
10.2018 - 03.2020
- Company Overview: Website: www.fourseasons.com/losangeles
- Managing a Team of 20 employees FOH & BOH total.
- Creating a whole new bar food menu and classic and mixologist inspired cocktails program.
- Experience in managing high volume books average 200-300 covers on busy weekends.
- Implementing a whole new set of live music residencies which generated more revenues.
- Forecasting & Scheduling on Heath.
- Avero Reports for P&L and previous years reports.
- Birchstreet for requisition.
- Inventory with Accubar.
- ServeSafe Certification.
- E-TIPS on Premise Certification.
- California Harassment Prevention for Supervisor.
- Website: www.fourseasons.com/losangeles
Manager
ROKU
05.2017 - 07.2018
- Company Overview: Website: www.innovativedininggroup.com/roku
- Responsible of Scheduling (Servers, Runners, Bussers, Hostesses) & Floor Plans.
- Enrolling, Training, Coaching new Team Members.
- Responsible of Confirmation Payroll Report to Corporate.
- Responsible of Social Media for Marketing Department.
- Excel in Outlook & Time Management, Ctuit for reporting, HotSchedules for scheduling, Cliq for Tips, Guest Center for Open Table, Dropbox for Social Media, Harri for recruiting, Humrun for repairs & maintenance.
- R&M reports to Corporate.
- Change Orders, Safe Count, Bar Banks.
- Placing orders with such to-go tablets: Uber Eats, Postmates, Caviar, Doordash, GrubHub, Chow Now, Amazon…
- Dealing with orders by phone with Delivery service: Why Cook, Gourmet…
- Responsible for Supplies Order (Staples, Office Depot, Amazon, Coffees, Glass wares, Dish wares, Packaging…).
- Website: www.innovativedininggroup.com/roku
Manager
INNOVATIVE DINING GROUP (IDG)
07.2015 - 05.2017
- Managing a Team of 120 employees FOH & BOH total.
- IDG Manager Certified in January 12, 2017.
- Experience in managing high volume books average 500-600 covers on busy weekends.
- Able to master Open Table and booking large parties.
- Able to forecast and anticipate the needs of Guests and Team Members.
- Ctuit Reports.
- Change Money Orders.
- Schedules (Bussers).
- Repairs & Maintenance coordinator.
- In Charge of updating The Social Media reports via E-mails, Facebook, Instagram, Snapchat.
- ServeSafe Certification.
- E-TIPS on Premise Certification.
- California Harassment Prevention for Supervisor.
Captain Server
DELPHINE EATERY & BAR
12.2009 - 07.2015
- Company Overview: Website: www.restaurantdelphine.com
- Mastering POSI TOUCH SYSTEMS for Restaurant POS software.
- Fine Dining and Brasserie strong work ethics.
- Knowledgeable in Fine Wines (Old + New World Wines).
- Knowledgeable in Mixology Cocktails and Spirits.
- Consulting/Training FOH Team Delphine Restaurant & Bar at Hotel H in Dubai, U.A.E.
- Website: www.restaurantdelphine.com
Assistant General Manager/Front Server
MONSIEUR MARCEL GOURMET MARKET & RESTAURANT
02.2013 - 02.2014
- Mastering ALDELO SYSTEMS for Restaurant POS software.
- Fine Dining and Casual Bistro strong work ethics.
- Knowledgeable in Fine Wines (French, Californian, etc…).
- Management 50 employees with Front & Back of the House Operations.
- Purchase Orders.
- Schedules.
- Payroll.
Greater Los Angeles Sales Representative
WINES OF THE WORLD, LLC
05.2009 - 12.2009
- Knowledgeable in Fine Wines (Old World & New World such as French, Italian, Spanish, Californian, Chilean … & Dessert Wines).
French Bistro Waiter
MR MARCEL PAIN VIN & FROMAGE
04.2008 - 12.2009
- Mastering ALDELO SYSTEMS for Restaurant POS software.
- Fine Dining and Casual Bistro strong work ethics.
- Knowledgeable in Fine Wines (French, Californian, etc…).
- Wine Bar with 50 wines per glass plus extensive wine list with more than 500 bottles (French, American, Spanish, Italian, Chilean, Argentinean, South African, Australian and New Zealand).
Brand Manager
EPICURE IMPORTS
10.2007 - 04.2008
- Effectively led sales team to increase revenue of gourmet products by 50% of target goal.
- Trained and assisted sales force to promote and sell all items from new portfolio.
- Increased business and client relationships with specialty retailers, markets, wine shops, restaurants, hotels and catering businesses.
Sales Manager
LA DRAGEE PARIS
05.1998 - 10.2007
- Successfully and consistently increased business revenue by 40% each year of employment.
- Responsible for coordinating the import and distribution of gourmet products.
Sales Representative
PETROSSIAN PARIS
08.1999 - 06.2007
- Individually generated $375K for the year 2005, increasing revenue to 455K for 2006.
- Responsible for developing and increasing key sales relationships with Top Chefs, Buyers and other clientele in all Southern California territories and other major U.S. cities.
Night Manager/ Waiter
REPLAY CAFÉ
09.1998 - 12.2000
- Develop weekly work schedules for shift workers.
- Closed business and accurately performed end-of-day transactions.
- Planned and conducted training sessions for new staff.
- Waiting tables, greeting customers & bartending (Wines, Drinks & Coffees).
Warehouse Assistant Manager
CAVIAR & FINE FOODS, INC.
09.1998 - 08.1999
- Responsible for both manual and computerized purchasing and inventory control.
- Created and implemented a plan to increase warehouse capacity.
- Effectively led team-building efforts between company and clients in all Southern California.
- Food Handling, Re-packaging, Packing.
Sales Manager
THE GAP, SA France
07.1993 - 04.1998
- Successfully executed strategic sales plan to increase target goals.
- Effectively managed team to make store the leader in sales @ Les Galeries Lafayettes.
Education
Courses in Computer Applications, Microsoft Office, Business, Business Law, Arts -
Santa Monica College
Santa Monica, CA01.1999
DEUG en DROIT - General Law Degree
University of la Sorbonne Paris I
Tolbiac, Paris V01.1996
Baccalaureat B with Honors - Economy
Ecole Active Bilingue Jeannine Manuel
International School Paris, Paris XV01.1994
Skills
- Excellent customer service skills
- Leadership skills
- Ability to multitask
- Awareness of health and safety and personal hygiene
- Ability to work calmly and effectively under pressure
- Good competency for memorizing names, faces and orders
- Ability to work proactively within a team and on own initiative
- Food preparation skills
- Cocktails skills
- Great skills in PR
- Social media skills
- Photography skills
- Sales
- Branding
- Advertising and marketing
- Event management and promotion
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 23% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Languages
Spanish
Professional Working
English
Native or Bilingual
French
Native or Bilingual
Timeline
General Manager, Head of Department
FAIRMONT CENTURY PLAZA
04.2024 - Current
General Manager, Head of Department
FAIRMONT CENTURY PLAZA
01.2023 - 04.2024
Food & Beverage Outlet Manager, Head of Department
FOUR SEASONS LOS ANGELES AT BEVERLY HILLS
07.2020 - 01.2023
General Manager, Head of Department
FOUR SEASONS LOS ANGELES AT BEVERLY HILLS
10.2018 - 03.2020
Manager
ROKU
05.2017 - 07.2018
Manager
INNOVATIVE DINING GROUP (IDG)
07.2015 - 05.2017
Assistant General Manager/Front Server
MONSIEUR MARCEL GOURMET MARKET & RESTAURANT
02.2013 - 02.2014
Captain Server
DELPHINE EATERY & BAR
12.2009 - 07.2015
Greater Los Angeles Sales Representative
WINES OF THE WORLD, LLC
05.2009 - 12.2009
French Bistro Waiter
MR MARCEL PAIN VIN & FROMAGE
04.2008 - 12.2009
Brand Manager
EPICURE IMPORTS
10.2007 - 04.2008
Sales Representative
PETROSSIAN PARIS
08.1999 - 06.2007
Night Manager/ Waiter
REPLAY CAFÉ
09.1998 - 12.2000
Warehouse Assistant Manager
CAVIAR & FINE FOODS, INC.
09.1998 - 08.1999
Sales Manager
LA DRAGEE PARIS
05.1998 - 10.2007
Sales Manager
THE GAP, SA France
07.1993 - 04.1998
DEUG en DROIT - General Law Degree
University of la Sorbonne Paris I
Baccalaureat B with Honors - Economy
Ecole Active Bilingue Jeannine Manuel
Courses in Computer Applications, Microsoft Office, Business, Business Law, Arts -
Santa Monica College
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