Bertresa Teasley

• Serve/alcohol serve safe
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Resolved guests complaints while maintaining positive customer environment.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
• Developed unique events and special promotions to drive sales.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Coordinated with catering staff to deliver food services for special events and functions.
• Motivated staff to perform at peak efficiency and quality.

• Set appointments / Answer incoming calls
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Checked patient insurance, demographic, and health history to keep information current.
• Completed clerical duties and tasks for clinic administration.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Shadowed Intake manager
• Filed and Protect client/ employee personal information
• Prepare invoices for billing cycle
• Communicate via email, zoom, and phone calls to achieve my daily task

• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Monitored and evaluated training performance to determine quality and cohesiveness.

Augusta - Medical Billing & Coding, Allied Health Orientation Medical Insurance Billing Pathology Practical Computer Applications

• Member of 4.0 GPA Club
• Awarded Maintain 4.0 for entire Quarter
• Professional development completed in Computer literacy
• Dean's List All 6 Semesters 2020 thru 2022