Bertrude Dugard

Bootcamp.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Generated monthly accounts receivable reports to submit developments for management review.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Filed checks/documents.
• Ran Daily/Monthly reports on accounts.
• Managed daily workflows.

• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• stocked counters with forms, registration and license documents to maintain inventory levels.
• Processed transactions such as vehicle registrations, and licenses.
• Verified application data and account information against legal documentation to determine accuracy.
• Received and submitted payments for fees and fines.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Assisted customers by answering questions and fulfilling requests.
• Helped customers complete purchases, locate items, and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Connected with customers to support positive transaction experiences and address service concerns.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.