Beryl Bowden
Springfield Gardens,New York
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Great at building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated Manager with 35 years of experience and record of success in University industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
36
36
years of professional experience
Work History
Manager
NYU, Bonomi Family Admissions Center
New York, New York
02.1988 - 10.2023
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Recruited new employees by conducting interviews and orientations for new hires.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Evaluated job performances of team members regularly through feedback sessions.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
- Implemented marketing campaigns aimed at increasing brand awareness among potential customers.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Motivated and led team members to work together to achieve targets.
- Supervised daily activities and performance of up to three regular employees.
- Kept [Bonomi Family Admissions Center] facility clean, safe and well-organized to maximize productivity and provide professional impression to all patrons.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Master of Science - Higher Education And Student Personnel
New York University
New York, NY05-2002
Bachelor of Science - Health Services Policy And Planning
New York University
New York, NY05-1996
Associate of Applied Science - General Business Management
New York University
New York, NY05-1994
Skills
- Operations Management
- Expense Tracking
- Policy Implementation
- Performance Evaluations
- Customer Service
- Problem-Solving
- Decision-Making
- Scheduling and Coordinating
- Reliability
- Preventive Maintenance
Affiliations
- Member of Collegiate Information and Visitors Services Association (CIVSA), New Jersey
- Chairperson of Women To Women Ministry (WTW), Queens, NY
- Co Pastor of Glorious Praise Baptist Church, Inc., Queens, NY
Timeline
Manager
NYU, Bonomi Family Admissions Center
02.1988 - 10.2023
Master of Science - Higher Education And Student Personnel
New York University
Bachelor of Science - Health Services Policy And Planning
New York University
Associate of Applied Science - General Business Management
New York University
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