Beryl Kirchen
Lake Worth,FL
Summary
Accomplished professional with extensive customer service and management experience, solid leadership background in financial services and hospitality. Skilled problem solver identifying growth opportunities and scalable solutions to enhance operational efficiency, minimize risks. Proficient in conducting thorough KYC reviews, ensuring regulatory compliance, utilizing strong analytical skills to mitigate potential risks. Knowledgeable in regulatory requirements, customer due diligence processes, ensuring meticulous compliance at all levels.
Overview
19
19
years of professional experience
Work History
Know Your Customer (KYC) Officer 2
Fifth Third Bank
02.2024 - Current
- Support the LOB as the client risk subject matter expert.
- Resolve client risk issues as they may arise, and be prioritized, during the on-boarding process or client life cycle, with little to no supervision.
- Develop and maintain knowledge of applicable regulatory requirements, specifically Customer Due Diligence/KYC, including Beneficial Ownership, and CIP.
Know Your Customer (KYC) Officer 1
Fifth Third Bank
07.2022 - 02.2024
- Own and complete client on-boarding process in a timely manner with little to no supervision, while ensuring compliance with regulatory requirements and internal policies.
- Serve as the primary point of contact for Client, Line of Business and Financial Crimes Compliance regarding on-boarding, client documentation and Client Risk Assessments/AML/KYC requirements.
- Analyze and approve Prospect/Client profile, make determination if Prospect/Client is within the Bank’s risk appetite and escalate to leadership when appropriate.
Treasury Management Client Advisor 1 – Commercial Banking
Fifth Third Bank
03.2020 - 07.2022
- Proactively functions as an escalated point of contact for exclusive clientele to provide value-added individualized, quality support while adhering to established policies and procedures.
- Drives improvements in client experience, revenue recognition, and operational excellence through service analysis as well as trends and patterns identification.
- Employs comprehensive knowledge of client portfolio to identify potentially impactful situations and coordinates impact to clients while suggesting resolutions.
Relationship Associate 2 & 3 – Middle Market/Commercial Banking
Wells Fargo
08.2016 - 10.2019
- Effectively managed a complex or large portfolio of customers and worked collaboratively with managers and/or customer support managers in handling a portfolio of accounts.
- Effectively monitoring overdrafts, confirming the additional source of funds, and collaborating with office management in the decision-making process.
- Provided additional support for onboarding and remediation purposes by serving as a Know Your Customer expert, as well as additional oversight for compliance and fraud-related activities in the RCBO.
- Served as a team leader in charge of supervising other relationship associates.
Branch Manager
Wells Fargo
08.2012 - 08.2016
- Efficiently directed retail sales and service functions for a team of 14 to17 employees while developing staff as a competitive advantage to hire, train, and coach a successful sales team.
- Worked closely with partners and other corporate departments to create a vital sales and service culture.
- Delivered an exceptional customer experience by leading the team and serving as a role model that built relationships, engaged customers in conversations to understand their financial needs, and worked proactively to help customers succeed financially.
- Drove customer outreach and community engagement and supported customers in resolving or escalating concerns or complaints.
Culinary, Service, and Sales Manager
Darden Restaurants, Inc.
11.2006 - 06.2012
- Provided direct supervision to a team of 90 up to 135 members to achieve goals that contributed to the growth of the organization.
- Managed customer loyalty, relationship sales, operational excellence, and people results for two restaurants using a structured coaching process while developing standards for personnel performance and customer service.
- Ensured strict compliance with health and fire regulations concerning food preparation and serving and building maintenance in dining facilities.
- Guaranteed economical use of food and timely preparation through proper delegation and coordination of assignments of cooking personnel.
- Fulfilled diverse talent management functions, including planning and overseeing worker-training programs, resolving personnel problems, hiring new staff, and evaluating employee performance in the restaurant.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NHDiversity & Inclusion Certificate - undefined
Cornell University
Ithaca, NYSkills
- Customer identification
- AML compliance
- Transaction monitoring
- Document verification
- Due diligence
- Account onboarding
- Investigations skills
Timeline
Know Your Customer (KYC) Officer 2
Fifth Third Bank
02.2024 - Current
Know Your Customer (KYC) Officer 1
Fifth Third Bank
07.2022 - 02.2024
Treasury Management Client Advisor 1 – Commercial Banking
Fifth Third Bank
03.2020 - 07.2022
Relationship Associate 2 & 3 – Middle Market/Commercial Banking
Wells Fargo
08.2016 - 10.2019
Branch Manager
Wells Fargo
08.2012 - 08.2016
Culinary, Service, and Sales Manager
Darden Restaurants, Inc.
11.2006 - 06.2012
Diversity & Inclusion Certificate - undefined
Cornell University
Bachelor of Science - Business Administration
Southern New Hampshire University
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