Summary
Overview
Work History
Education
Skills
Timeline
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Beryl Thomas

Beryl Thomas

Memphis,TN

Summary

Dynamic Sales Advisor with a proven track record at Thomas Company, enhancing customer loyalty through tailored solutions and expert product knowledge. Skilled in relationship building and sales strategies, I consistently drive engagement and satisfaction, contributing to increased sales and brand awareness. Committed to fostering strong client connections and delivering exceptional service.

Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Sales Advisor

Thomas Company
06.2003 - 12.2020
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Increased sales by establishing rapport with customers and identifying their needs.

Counselor Aide

Miracle Alternative Youth Services (M.A.Y.S.)
03.2005 - 01.2012
  • Maintained confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times.
  • Kept abreast of industry trends and best practices by regularly attending professional conferences and workshops, integrating new knowledge into daily work practices.
  • Fostered strong partnerships with families by involving them in treatment planning processes, ensuring that their input was valued throughout each step of the process.
  • Helped clients build resilience and develop coping strategies through the provision of psychoeducational materials, group activities, and one-on-one support sessions.
  • Improved client engagement with customized therapeutic activities tailored to their interests and abilities.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients, addressing mental health, substance abuse, and other concerns.
  • Supported clients in achieving their educational and vocational goals by providing guidance on available resources, preparing them for interviews, and offering job search assistance.
  • Provided crisis intervention support as needed, helping clients navigate difficult situations safely and effectively.
  • Facilitated smooth transitions between counseling sessions by managing appointment scheduling and maintaining accurate records.
  • Enhanced staff knowledge through participation in ongoing training opportunities, sharing new information with colleagues to improve overall service delivery.
  • Promoted a safe and supportive environment for clients by enforcing facility policies and procedures consistently across all interactions.
  • Assisted clients in overcoming challenges by providing targeted interventions and skill-building exercises.
  • Monitored client behavior during treatment sessions, identifying potential risks and reporting observations to supervising counselors.


  • Performed various administrative tasks by filing, copying and faxing documents.

Lead Person

Louver Drapes
08.1988 - 10.1999
  • Collaborated with stakeholders to gather requirements and establish project priorities, ensuring alignment with overall company goals.
  • Increased team productivity by effectively delegating tasks and setting clear expectations.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Evaluated team performance regularly, providing constructive feedback for continuous improvement.
  • Established best practices within department; promoting consistency and standardization across all team functions.
  • Resolved conflicts within the team, fostering a healthy work environment focused on collaboration and mutual respect.
  • Implemented new strategies, leading to higher customer satisfaction rates and repeat business.
  • Communicated progress updates frequently to upper management, maintaining transparency on project status and addressing any concerns proactively.
  • Provided ongoing support to team members by being accessible for questions or concerns while empowering them to take ownership of their responsibilities successfully.
  • Assisted in recruitment to build team of top performers.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

High School Diploma -

Northside High School
Memphis, Tn.
05-1996

No Degree - Clerical

Memphis Area Vocational Technical School
Memphis, TN
05-1977

Skills

  • Sales experience
  • Customer service experience
  • Brand awareness
  • Building rapport
  • Sales strategies
  • Coaching and mentoring
  • Competitor analysis
  • Customer service
  • Relationship building
  • Retention strategies

Timeline

Counselor Aide

Miracle Alternative Youth Services (M.A.Y.S.)
03.2005 - 01.2012

Sales Advisor

Thomas Company
06.2003 - 12.2020

Lead Person

Louver Drapes
08.1988 - 10.1999

High School Diploma -

Northside High School

No Degree - Clerical

Memphis Area Vocational Technical School

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Beryl Thomas