Beryl Vaughns
Atlanta,GA
Summary
Dynamic Area Vice President of Care Coordination at Visiting Nurses Health System, skilled in operations management and sales. Achieved significant growth through innovative strategies and effective problem-solving. Proven track record in enhancing patient outcomes and fostering team engagement, while driving business planning initiatives to optimize market performance.
Overview
45
45
years of professional experience
Work History
Area Vice President of Care Coordination -Sales
Visiting Nurses Health System
12.2022 - 02.2025
- Supported strategic planning initiatives to align regional goals with corporate objectives.
- Assisted in developing operational strategies to optimize market performance and customer engagement.
- Collaborated with cross-functional teams to identify growth opportunities within assigned regions.
- Conducted market research to inform decision-making and enhance competitive positioning.
- Worked with the all main Hospital partners to maintain accounts with effective communications to decrease readmission rate and provide seamless post acute care for our patients.
- Managed Account Executives and Hospital Liaison for Home Health.
- Facilitated communication between executive leadership and regional managers to ensure alignment on key priorities.
- Monitored industry trends to provide insights that drive innovation and adapt strategies accordingly.
- Collaborated with cross-functional teams to identify new business opportunities and drive growth initiatives.
- Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
- Enhanced customer satisfaction with proactive communication and relationship-building initiatives.
- Led a high-performing team to achieve top results through effective coaching, mentoring, and training.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Director Of Care Coordination -Sales
Visiting Nurse Health System
07.2016 - 12.2022
- Developed and implemented care protocols, enhancing patient outcomes and satisfaction.
- Oversaw daily operations, ensuring compliance with healthcare regulations and quality standards.
- Mentored staff members, fostering professional development and improving team performance.
- Analyzed patient feedback to identify areas for improvement in care delivery processes.
- Collaborated with multidisciplinary teams to coordinate comprehensive care plans for patients.
- Led initiatives to streamline workflows, resulting in increased efficiency across care departments.
- Conducted regular training sessions on best practices and new procedures for care staff.
- Managed budgets effectively, optimizing resource allocation while maintaining high-quality care services.
- Enhanced patient care quality by implementing innovative strategies and initiatives.
- Served as a key liaison between Home Health Operations and other disciplines within the organization, ensuring seamless integration of services.
- Managed Intake Department to make sure timely start of care.
- Reduced hospital readmissions through proactive discharge planning and coordination of post-acute care services.
Manager of Business Development and Sales
Visiting Nurse Health System
07.2010 - 07.2016
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Led cross-functional teams to execute business development initiatives, aligning goals with company vision.
- Analyzed market trends and customer feedback to identify opportunities for product innovation and service improvements.
- Executed targeted sales strategies that resulted in increased customer acquisition and retention rates.
- Mentored junior sales staff, providing training on best practices and effective negotiation techniques in home health, hospice and intake teams.
- Established performance metrics to evaluate team effectiveness, driving accountability and continuous improvement efforts.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Built diverse sales pipeline to exceed quota targets.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs. Marketed Home Health and Hospice Account Executive and Hospital Liaison together to meet all needs of the patients, family members and referral sources.
- Conducted regular territory analyses to allocate resources effectively for optimal coverage and market penetration.
Home Care Coordinator
Visiting Nurse Health System
08.2005 - 07.2010
- Coordinated daily operations for home care services, ensuring compliance with regulatory standards.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet client needs.
- Monitored and evaluated caregiver performance, providing feedback and support for continuous improvement.
- Implemented scheduling systems to optimize resource allocation and enhance service delivery efficiency.
- Trained new staff on operational procedures, fostering a culture of quality care and accountability.
- Conducted regular assessments of client satisfaction, identifying areas for service enhancement and addressing concerns promptly.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive care coordination.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Monthly meetings with Piedmont Case Management Leadership Team to review monthly metric and listen to concerns and look for new business opportunities in the Piedmont Healthcare System.
RN- Office Manager
Christopher Vaughns MD
12.1982 - 08.2004
- Administered patient care, ensuring adherence to safety protocols and best practices.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Mentored junior nursing staff, fostering professional growth and enhancing team performance.
- Evaluated patient progress, adjusting treatment plans to improve health outcomes effectively.
- Implemented evidence-based practices to enhance patient safety and quality of care initiatives.
- Conducted comprehensive assessments, identifying critical health issues for timely intervention.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
RN, Critical Care
Crawford Long Hospital-Emory Midtown Hospital
08.1980 - 08.1983
- Supervised critical care unit operations, ensuring high standards of patient safety and quality of care.
- Upheld regulatory compliance standards through diligent record-keeping practices, ensuring accurate documentation of medication administration, vital signs tracking, intervention implementation, and patient progress notes.
- Promoted patient safety by adhering to strict infection control protocols and actively monitoring for potential complications.
- Developed cultural competence through collaboration with diverse patient populations, ensuring that language barriers or cultural differences did not impede the delivery of high-quality care.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Led interdisciplinary team meetings to improve patient outcomes and streamline critical care protocols.
- Developed and implemented training programs for nursing staff on advanced critical care techniques and protocols.
- Collaborated with physicians to create individualized care plans based on comprehensive assessments of critically ill patients.
- Evaluated patient responses to treatment, adjusting interventions as necessary to optimize recovery processes.
Education
Bachelor of Science - Nursing
Florida State University
Tallahassee, FL06-1980
Skills
- Operations management
- Sales management
- Business planning
- Innovation management-
- Problem-solving abilities
Timeline
Area Vice President of Care Coordination -Sales
Visiting Nurses Health System
12.2022 - 02.2025
Director Of Care Coordination -Sales
Visiting Nurse Health System
07.2016 - 12.2022
Manager of Business Development and Sales
Visiting Nurse Health System
07.2010 - 07.2016
Home Care Coordinator
Visiting Nurse Health System
08.2005 - 07.2010
RN- Office Manager
Christopher Vaughns MD
12.1982 - 08.2004
RN, Critical Care
Crawford Long Hospital-Emory Midtown Hospital
08.1980 - 08.1983
Bachelor of Science - Nursing
Florida State University
Excellence Award 2008
As a Home Care Coordinator strengthened the relationship between Visiting Nurse and Piedmont Hospital, increased business and worked on a pilot that decreased readmissions and established a trust for additional pilots based on chronic diseases. New pathways and protocols were written for hospitals and post acute expectations for seamless disharges.
Employee of Year 2022- Visiting Nurse Healthcare System
Recognized as the Employee of the Year for 2022 for the most impact on the success of the agency.