Summary
Overview
Work History
Education
Skills
Timeline
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BERYL A TAMAYO

San Antonio,TX

Summary

I am a professional hard working employee. I continually learn everything there is no know about the business. I set constant goals and strive to work hard to achieve my goals. I learn from my mistakes. I was unemployed from 2011 to 2019 raising my family. While I was raising my family I strived to stay current on business and current affairs.

Overview

24
24
years of professional experience

Work History

Transportation Supervisor

ThyssenKrupp Materials NA
Kyle , TX
12.2022 - Current
  • Coordinated daily transportation operations, including scheduling and routing of drivers.
  • Monitored driver performance and provided feedback to ensure compliance with safety regulations.
  • Developed and implemented policies for efficient use of resources and improved customer service delivery.
  • Maintained accurate records of vehicle maintenance, mileage logs, fuel usage, and other related information.
  • Ensured fleet vehicles were properly maintained in accordance with manufacturer's specifications.
  • Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
  • Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
  • Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
  • Prepared reports summarizing transportation activities such as deliveries completed, delays encountered.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Developed strategies for improving efficiency within the dispatch department.
  • Participated in team meetings discussing changes in procedures or processes.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Store Manager

Murphy Express
San Antonio , TX
8 2019 - 11.2024
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Oversaw POS operations and cash management to reduce errors.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Contributed to merchandising ideas at team sales meetings to increase sales.

Key Carrier Department Supervisor

Expeditor The Home Depot
San Antonio, Tx
03.2003 - 06.2011
  • When I began my career with The Home Depot I was a part time cashier within 6 months I was promoted to full time head cashier.
  • From this position I became a department supervisor for the customer service desk.
  • When I transferred to the New Braunfels location I became a key carrier.
  • As a key carrier I was in charge of my department.
  • I was also in charge of the entire store.
  • As a key carrier I was taught bookkeeping, deposits, and every operations department.
  • I handled my schedules, interviewing for my department.
  • I also took my assistant managers weekly conference calls.
  • I handled questions on our sales, our shrink, and all other operational department issue for our store.
  • As a key carrier I opened our store and closed the store in place of our assistant managers.
  • I learned from all departments best shrink practices and how to maintain stock.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees.
  • Performed Annual reviews for all associates in my department.

Cashier

Walmart
San Antonio, TX
10.2001 - 11.2002
  • San Antonio When I began my career with Walmart I began a full time cashier.
  • Within 3 months I was taught the service desk.
  • While at the service desk I handled all returns, money orders and money grams.
  • While on the register I handled customer purchases.
  • I stocked and cleaned my area.
  • I also learned loss prevention .
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.

Cashier/ Catering

Six Flags Fiesta Texas
San Antonio, Tx
05.2001 - 08.2001
  • Education I was hired to help with catering.
  • When it got busy during the start of summer I was taught the register as backup.
  • I became the trainer for the register by the end of the summer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered advice.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

John Jay High School
2000

Skills

  • Backup
  • Bookkeeping
  • Cashier
  • Customer service
  • Loss prevention
  • Money
  • Sales
  • Supervisor
  • Trainer
  • Leadership
  • Goal-oriented
  • Personnel management
  • Mentoring and coaching
  • Issue and conflict resolution
  • Complaint resolution
  • Team building
  • Problem resolution
  • Business operations
  • Supervision

Timeline

Transportation Supervisor

ThyssenKrupp Materials NA
12.2022 - Current

Key Carrier Department Supervisor

Expeditor The Home Depot
03.2003 - 06.2011

Cashier

Walmart
10.2001 - 11.2002

Cashier/ Catering

Six Flags Fiesta Texas
05.2001 - 08.2001

Store Manager

Murphy Express
8 2019 - 11.2024

High School Diploma -

John Jay High School

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BERYL A TAMAYO