Results-driven professional with extensive experience in data analysis, sales strategy, and business optimization. Transitioning back into an analyst role after managing my own business and raising my son. Leveraging analytical expertise, an entrepreneurial mindset, and a proven ability to drive data-driven decisions. Skilled in turning complex data into actionable insights to improve processes, increase efficiency, and achieve business goals.
Hi, I’m
Besa Regan
Waterville,MN
Summary
Overview
28
years of professional experience
Work History
Porchlight Services
Recruiter, Remote
05.2023 - 09.2024
Job overview
- Conducted full-cycle recruitment processes, from sourcing and screening candidates to offer and negotiation.
- Built and maintained relationships with candidates, ensuring a positive candidate experience throughout the recruitment process.
- Collaborated with the hiring manager to understand staffing needs and develop strong processes.
- Screened resumes, conducted interviews, and assessed candidates for cultural fit and skill match.
- Implemented and managed applicant tracking systems to streamline the recruitment process.
- Stayed abreast of industry trends and best practices to continually enhance recruitment strategies.
- Provided regular status updates to the hiring manager and facilitated effective communication between candidates and stakeholders.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
MK Cosmetics
Independent Sales Director
11.2003 - 06.2023
Job overview
- Lead unit to exceeding qualifications, resulting in a promotion to the position of Independent Sales Director, placing me in the top 2% of the company.
- Tracked and analyzed sales reports to determine sales averages and promotional sales, increasing productivity and efficiency.
- Created and tracked finance reports to determine profit margins on product sales and discount giveaways, resulting in process changes that increased profits.
- Achieved pinnacle of success by earning the use of 4 MK career cars for achieving team retail production of $84,000+ within the 4-month qualification period.
- Demonstrated strong leadership skills by leading a team of sales consultants to support them in meeting their income goals.
- Exceeded thecompany’s sales targets and contributed to the growth of the teams revenue.
- Recruited, mentored, and trained consultants in mastering sales skills, money management, public speaking, and business organization while meeting and exceeding company goals.
- Organized and executed promotional events to boost product awareness and sales.
- Maintained high levels of customer service while managing 300+ clients and building unit relations.
- Analyzed sales reports to identify underperforming areas, allowing for targeted interventions that boosted revenue year over year.
- Developed and implemented sales strategies to increase market penetration.
- Created and maintained relationships with key customers and stakeholders.
- Analyzed customer feedback to identify areas of improvement in products and services.
Land O LakesArden Hills, USA
Deduction Analyst
10.2008 - 09.2013
Job overview
- Analyzed financial data and transactions to identify discrepancies and ensure accuracy.
- Conducted in-depth investigations into deductions and discrepancies in customer accounts.
- Utilized deduction management tools and systems to track and reconcile discrepancies.
- Developed and implemented strategies to minimize future deduction risks.
- Created and prepared ad hoc reports and communicated findings to management and stakeholders.
- Worked closely with customers and field sales leaders to resolve billing discrepancies.
- Collected $100,000 each month, on average, of invalid deductions taken by retail customers.
- Coordinated field sales and broker offices on monthly conference calls to discuss and resolve customer deduction issues.
- Led and facilitated Deduction Council Management meeting, built for discussing updates, wins, and major issues, with Directors and Managers.
- Created and sent bimonthly deduction reports within the company while meeting deadlines.
- Worked with field sales to collect and resolve aging deductions, maintaining customer focus.
- Identified trends and patterns in deductions to implement preventive measures.
- Maintained detailed records of deduction activities for auditing purposes.
- Provided recommendations for process improvements to enhance deduction resolution efficiency.
Land O LakesArden Hills, USA
Pricing Coordinator – Contract Employee (Spherion)
06.2007 - 10.2008
Job overview
- Analyzed customer pricing spreadsheets to identify pricing discrepancies prior to invoicing.
- Monitored and corrected on-hold sales orders, using ESS and JD Edwards, to maximize profit.
- Participated in the implementation of JD Edwards, an ERP System, during Phase One of the system upgrade.
- Created and updated price exceptions within Trilogy.
- Involved in the discussions and planning to resolve customer pricing deductions of over $400,000.
- Entered and maintained dairy market pricing changes within JDE.
- Updated price lists, using company internal website and Stellant, to reflect price changes.
Microsoft CorporationFargo, USA
Head Count Operations – Contract employee (Kelly Services)
12.2004 - 05.2005
Job overview
- Entered and maintained headcount data in SAP for Microsoft employees, while meeting and exceeding company deadlines.
- Corrected and managed Microsoft new hire and temporary hire employees within the SAP Human Resources module.
- Worked with the audit team in the implementation of new systems to enhance team productivity between the payroll department and the Head Count Operations Department.
- Created new hire and temporary hire files in SAP HR module for national and international hires.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Global Electric Motorcars, LLCFargo, USA
SAP Implementation Team
03.2003 - 06.2004
Job overview
- Created and analyzed exception reports for SAP document cleanup during SAP integration testing
- Created and maintained Sales Bill of Materials for service department
- Generated and expedited production orders for service high turnover materials within SAP
- Implemented, executed, and developed SAP training sessions and documentation through integration on Sales and Distribution, Materials Management, Production Planning, Service Management, and Inventory Management functions
- Researched, tested, and trained personnel on SAP standard operational reports for better business management through Sales Information Systems within SAP
- Analyzed workflow process for call center to improve efficiency and customer service levels
- Collaborated with the Deloitte consultant team to ensure seamless integration of service processes
- Assisted in defining and documenting service-related requirements for SAP configuration
- Played a crucial role in working with consultants on defining SAP modules related to service processes
- Conducted testing and validation of service functionalities within the SAP system
- Provided support and training to end-users on service-related SAP processes and contributed to the development of user manuals
- Worked closely with stakeholders to understand service process needs and address concerns
- Participated in trouble shooting and resolving issues during the SAP implantation phase
- Collaborated with cross-functional teams to optimize service processes within the SAP environment
- Investigated SAP System settings to incorporate GEM business processes into SAP data flow
Global Electric Motorcars, LLCFargo, USA
Parts Customer Service
10.2002 - 03.2003
Job overview
- Picked and packed material for delivery to dealers through SAP parts sales orders.
- Processed vendor returns for warranty and field service.
- Reviewed and improved sales order workflow process with coworkers and consulting team.
- Strengthened SAP system knowledge through proactive research and problem-solving skills.
- Reported daily sales orders shipped and delivered using standard reporting within SAP.
- Resolved dealer and end-user customer issues with customer-service-oriented attitude
Perkin Family Restaurant and Bakery
Server and Certified Trainer
06.1996 - 10.2002
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Border States Electric Supply-Corporate OfficeFargo, USA
Material Resource Planner (MRP) Associate
05.2001 - 01.2002
Job overview
- Purchased for 23 branch offices to maintain required inventory, staying within $1 million budgeting guidelines, while maximizing customer service.
- Displayed improved inventory performance through development of vendor returns and prevention of future dead stock material.
- Monitored inventory usage on high-dollar items through communication with branch office managers and vendor representatives via phone and email.
- Reviewed exception reports and tools that identify high reorder points (ROPs) and inventory levels and implemented required changes.
- Used SAP Sales and Distribution and Material Management modules for inventory control, internal communications database maintenance. Integrated system that handled all functions.
- Monitored inventory levels of raw materials, finished goods, and components to ensure adequate supply.
Strategic Business Relationships (SBR) Intern
Job overview
- Assisted the SBR team by updating customized/computerized reports for both internal and external customers and vendors through MSUM for 2 months.
- Developed proposals for potential SBR customers.
Education
Minnesota State University Moorhead (MSUM)Moorhead, MN
Bachelor of Science from Industrial Distribution (ID)
05.2001
University Overview
Skills
- Microsoft Office Suite
- SAP - Production Planning
- ID Operations
- SAP - Materials Management
- SAP - Operations Management
- SAP - Sales and Distribution
- Distribution Management
- SAP - Human Resources
- SAP - Sales Information
- Cost Analysis
- Service Management
- Trilogy
- ESS
- JDEdwards
- E1 Enterprises
- Business Objects
- Zoho
- Process Improvement
- Entrepreneurial Spirit
- Cross-Functional Teamwork
- Public Speaking
- Cold-calling
- Excel spreadsheets
- Report Preparation
- Process enhancement
- Documentation And Reporting
- KPI analysis
- Team Collaboration and Leadership
- Data Research and Validation
- Evidence-Based Decision Making
- MS Excel
- Analytical Thinking
- Strategic Planning
- Leadership Development
References
References
Available upon request
Availability
See my work availability
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Timeline
Recruiter, Remote
Porchlight Services
05.2023 - 09.2024
Deduction Analyst
Land O Lakes
10.2008 - 09.2013
Pricing Coordinator – Contract Employee (Spherion)
Land O Lakes
06.2007 - 10.2008
Head Count Operations – Contract employee (Kelly Services)
Microsoft Corporation
12.2004 - 05.2005
Independent Sales Director
MK Cosmetics
11.2003 - 06.2023
SAP Implementation Team
Global Electric Motorcars, LLC
03.2003 - 06.2004
Parts Customer Service
Global Electric Motorcars, LLC
10.2002 - 03.2003
Material Resource Planner (MRP) Associate
Border States Electric Supply-Corporate Office
05.2001 - 01.2002
Server and Certified Trainer
Perkin Family Restaurant and Bakery
06.1996 - 10.2002
Strategic Business Relationships (SBR) Intern
Minnesota State University Moorhead (MSUM)
Bachelor of Science from Industrial Distribution (ID)
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