BESAN N. A. HAMAD
Cairo,Egypt
Summary
A motivated and dynamic executive with a proven track record at Randah Azilin for Languages and Training, excelling in leadership and Microsoft Office proficiency. Spearheaded innovative programs that enhanced organizational visibility and efficiency. Successful in cultivating stakeholder relationships and adept at budget coordination and consistently delivering results, ensuring that strategic goals are achieved with excellence.
Overview
4
4
years of professional experience
Work History
Animator
Milad Association of Youth Capacity Development
Gaza City, Palestine
01.2022 - Current
- Designed and implemented innovative activities and programs to engage youth and enhance their skills.
- Organized workshops and events that fostered teamwork, leadership, and personal growth.
- Collaborated with team members to ensure seamless execution of all activities.
- Maintained a safe and inclusive environment for all participants, promoting a positive experience.
Customer Service Representative
Paltel Group-Palestine Telecommunications Company
Gaza Strip, Palestine
05.2022 - 11.2022
- Resolved customer issues by actively listening and collaborating with management as needed.
- Identified customer needs to ensure satisfaction, and build lasting relationships.
- Effective communication with customers via email, chat, phone, and in-store, providing friendly support.
- Detailed records of managed accounts for efficient service.
- Generated sales leads through genuine engagement and rapport.
- Adhered to company guidelines to maintain a professional and consistent approach.
- Effectively used technology to handle a high volume of calls efficiently.
Finance Assistant
BAITONABCD (LNGO)
Gaza Strip, Palestine
05.2022 - 11.2022
- Oversaw financial operations to ensure compliance and adherence to reporting standards, including cash management, payroll, and disbursements.
- Coordinated the maintenance of all financial records for projects, ensuring accuracy and compliance.
- Managed donor agreements and staff contracts, fostering compliant relationships and clear communication.
- Developed and analyzed budgets, providing recommendations on expenditures and securing necessary approvals from directors and donors.
- Monitored program expenditures to ensure appropriate fund utilization by fiscal year-end.
- Provided training to staff on cost-effective management practices, enhancing financial literacy across the organization.
- Ensured timely financial reporting to meet donor requirements and oversaw audits for all projects, maintaining transparency and accountability.
Executive Manager
Randah Azilin For Languages and Training
Gaza Strip, Palestine
10.2020 - 03.2021
- Developed and implemented strategies to promote the organization's mission and enhance its visibility.
- Created comprehensive business plans to achieve goals and objectives set by the board of directors.
- Ensured adherence to established policies and legal guidelines in daily activities and long-term plans.
- Directed and oversaw fundraising efforts, maximizing resources and support for the organization.
- Forged and maintained trusted relationships with stakeholders, partners, and external authorities.
- Served as the public speaker and representative, enhancing the organization’s profile through effective public relations.
- Reviewed reports from subordinate managers to assess the center's financial and operational status.
- Devised remedial actions for identified issues and conducted crisis management as needed.
Volunteer Coordinator
Connecting Pieces
, Remote
05.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Qualified individuals and groups for volunteer service and determined volunteer service placement.
- Analyzed volunteer program outcomes to make data-driven decisions for future improvements.
Education
Bachelor of Science - Business Administration
Al-Zahra University
Gaza Strip, Palestine06.2019
High School Diploma - Social Science
Alfaloja High School
Gaza Strip, Palestine09.2014
Skills
- Problem-Solving & Critical Thinking
- Teamwork & Leadership
- Customer Service & Communication
- Public Speaking & Networking
- Office Administration & Organizational Skills
- Social Media & Event Planning
- Time Management & Adaptability
- Data Entry & Document Management
- Budget & Project Coordination
- Proficient in Microsoft Office & Google Workspace
Languages
- English, Advanced
- Arabic, Advanced
Projects
Maternal and infant healthcare Project (hygiene Kits), Implemented by Randa Azlin Centre for Languages and Training and it targeted 597 vulnerable families in hard-to-reach areas in the Gaza Strip., Project Manager
Personal Information
- Title: Administrator
- Date of Birth: 06/30/97
- Nationality: Palestinian
Certificationscourses
- Principles of Management Course, 40 Hrs, German Center for Education and Languages, Gaza Strip, Palestine, 2015
- Accountant Software Golden Assael Training Course, Palestinian Accountants & Auditors Syndicate, Gaza Strip, Palestine, 2019
- Project Management Profitability and Non-Profit Certificate, Pixel Information Technology Center, Gaza Strip, Palestine, 2017
- ICDL International Computer Driving License, Eadad for Development, Training, and Consultancy (DTC), Gaza Strip, Palestine, 2020
Languages
English
Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Volunteer Coordinator
Connecting Pieces
05.2024 - Current
Customer Service Representative
Paltel Group-Palestine Telecommunications Company
05.2022 - 11.2022
Finance Assistant
BAITONABCD (LNGO)
05.2022 - 11.2022
Animator
Milad Association of Youth Capacity Development
01.2022 - Current
Executive Manager
Randah Azilin For Languages and Training
10.2020 - 03.2021
Bachelor of Science - Business Administration
Al-Zahra University
High School Diploma - Social Science
Alfaloja High School
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