Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Besart Ukthaci

Besart Ukthaci

Tirane

Summary


Professional hospitality expert prepared to excel in high-demand dining and lounging environments. Proven track record in delivering exceptional service and fostering team collaboration. Skilled in managing customer relations, ensuring satisfaction, and adapting to dynamic situations. Known for reliability, flexibility, and strong leadership in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Head Waiter

Amici Ristorante
01.2023 - Current
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Supervised server staff and simultaneously served personal section of tables.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.

Scaffold Builder

Lombardo Bygg AB
06.2019 - 06.2022
  • Assembled, erected and dismantled scaffolding structures to meet project needs.
  • Worked in team-focused environment to collaboratively complete projects on time and within budget.
  • Verified all scaffolding materials were stored safely and securely.
  • Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
  • Assisted with tying off and securing scaffolding to building structures to optimize safety.
  • Trained new employees on proper safety procedures for working on scaffolding.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Managed inventory of tools, supplies and equipment.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.

Cook

Pizza Kupa
10.2017 - 01.2019
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza, shawarma and dish creation.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Demonstrated adaptability by quickly learning new recipes and techniques as menu items evolved, ensuring a seamless transition for customers.
  • Managed time effectively during shifts to prioritize tasks and complete them within designated timelines, minimizing downtime in the kitchen.
  • Promoted an atmosphere of positivity and professionalism through maintaining high personal standards of cleanliness, punctuality, and work ethic.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.

Kitchen Cook

Blue Berry Garden, Coffee & Restaurant
04.2016 - 08.2017
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
  • Contributed to menu planning, incorporating seasonal ingredients for fresher, more appealing dishes.

Bartender

Bar Alfaro
11.2012 - 10.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Electrical Professional Diploma -

Professional High School 'Ali Myftiu'
Elbasan Albania
06-2009

Skills

  • Guest relations manage
  • Menu presentation
  • Team supervision
  • Relationship management
  • Order taking
  • Complaint handling
  • Cash handling
  • Opening and closing duties
  • Espresso machine operation
  • Beverage preparation
  • Cooking
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Languages

English
Full Professional
Albanian
Native or Bilingual
Italian
Limited Working
Swedish
Elementary

Timeline

Head Waiter

Amici Ristorante
01.2023 - Current

Scaffold Builder

Lombardo Bygg AB
06.2019 - 06.2022

Cook

Pizza Kupa
10.2017 - 01.2019

Kitchen Cook

Blue Berry Garden, Coffee & Restaurant
04.2016 - 08.2017

Bartender

Bar Alfaro
11.2012 - 10.2015

Electrical Professional Diploma -

Professional High School 'Ali Myftiu'

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