Overview
Work History
Education
Skills
Timeline
Generic

Beshoy Mehany

North Bergen,NJ

Overview

3
3
years of professional experience

Work History

Customer Support Representative

XYZ Solutions
Houston, TX
01.2023 - 12.2024
  • Assisted customers via phone, addressing inquiries, troubleshooting issues, and providing solutions efficiently.
  • Navigated multiple computer systems and applications simultaneously to document and resolve customer concerns.
  • Maintained detailed call notes and customer records to ensure accurate service history and follow-ups.
  • Demonstrated strong communication skills, ensuring clear and effective interaction with customers.
  • Provided independent and reliable service, requiring minimal supervision while exceeding performance goals.

Technical Support Associate

ABC Tech Services
Atlanta, MI
03.2022 - 12.2022
  • Delivered phone-based technical support for customers experiencing software and hardware issues.
  • Walked customers through troubleshooting steps, ensuring quick and effective issue resolution.
  • Documented customer interactions and resolutions in CRM software for tracking and quality improvement.
  • Built upon existing technical skills to adapt to new systems and updates in company software.

Education

Bachelor of Science -

New Jersey Institue of Technology
Newark
05-2020

Skills

Skills & Competencies

Phone-based customer support and troubleshooting
✔ Multitasking across multiple systems and applications
✔ Strong written and verbal communication
✔ Customer interaction documentation
✔ Technical proficiency and adaptability
✔ Patience and empathy in customer interactions
✔ Ability to work independently with minimal supervision

Timeline

Customer Support Representative

XYZ Solutions
01.2023 - 12.2024

Technical Support Associate

ABC Tech Services
03.2022 - 12.2022

Bachelor of Science -

New Jersey Institue of Technology

Similar Profiles

CREATE PROFILE
Beshoy Mehany