Besie Greaves
Torrance,CA
Summary
Detail-oriented team player with strong organizational skills, adept at handling multiple task simultaneously with a high degree of accuracy. Dedicated critical care registered nurse with over 6 years of direct patient care experience. Skilled in doctor communication and patient education, possessing extensive knowledge of critical treatments and long-term planning for patients. Successful in advocating for patient needs and providing quick diagnoses.
Overview
16
16
years of professional experience
Work History
Intensive-care-nurse
Centinela Hospital Medical Center
Inglewood, CA
11.2023 - Current
- Conducted thorough assessments of patients'' conditions, initiating appropriate interventions to stabilize health status.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Participated in MICU departmental quality improvement initiatives to achieve higher standard of patient care.
- Streamlined communication between healthcare team members by participating in regular rounds and updating colleagues on patient progress.
- Mitigated risks associated with invasive procedures such as central line insertions and arterial catheter placements through strict adherence to sterile technique guidelines.
- Served as an advocate for patients'' rights, working diligently to ensure their needs were met throughout their stay in the ICU setting.
- Evaluated emerging trends in critical care nursing research, incorporating relevant findings into daily practice for improved results.
- Enhanced patient comfort by addressing individual needs and providing emotional support to families during difficult times.
Registered Nurse, Intensive Care Unit
Long Beach Memorial Medical Center
Long Beach, CA
06.2023 - 12.2023
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Monitored patient vital signs to perform thorough condition assessments.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
- Performed intravenous therapy procedures and monitored chest tubes.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Utilized Epic EHR to document data related to patient care such as medications, interventions and patient responses.
Registered Nurse,Intensive Care Unit
First Class Nurses
Inglewood, CA
04.2022 - 06.2023
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Monitored patient vital signs to perform thorough condition assessments.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Streamlined medication administration processes, reducing medication errors and enhancing patient safety.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Customer Service Representative
Sykes Asia
Philippines
06.2011 - 03.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Representative
JP Morgan Chase
Philippines
02.2011 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Registered Nurse-Emergency
Panlalawigan Pagamutan Ng Laguna
Philippines
06.2008 - 01.2011
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor Of Science - Nursing
Laguna College
Philippines04.2008
Bachelor Of Science - Mathematics And Computer Science
Far Eastern University
Philippines04.2002
Skills
- Hemodynamics monitoring
- ECG
- Neurological monitoring
- Clinical judgment
- End of life care
- Intravenous therapy
- Compassionate Care
- Advanced Life Support
- Telemetry monitoring
- Quality Improvement
- Ethical Practice
- Endotracheal intubation
- Metabolic function monitoring
- Healthcare Education
- Respiratory maintenance
- Organ donor procedures
- Renal function management
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Blood Transfusion Administration
- Decision-Making
- Certified in CPR/AED
- Task and Work Prioritization
- Relationship Building
- Emergency Interventions
- Patient Monitoring
- Vitals monitoring
- Microsoft Office
- IV setup
- Healthcare Team Collaboration
- Electronic Charting
- Pain Management
- Specimen Collection
- Advanced Cardiovascular Life Support (ACLS)
- Medication Administration
- Coaching and Mentoring
- CPR/AED
- Analytical Thinking
- Taking vitals
- Nursing Staff Supervision
- Documentation And Reporting
- Medical Device Monitoring
- Patient Advocacy
- Quality Assurance
- Cardiac monitors
- Diagnostic Procedures
- Fluid Intake and Output Monitoring
- Patient Assessment
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Intensive-care-nurse
Centinela Hospital Medical Center
11.2023 - Current
Registered Nurse, Intensive Care Unit
Long Beach Memorial Medical Center
06.2023 - 12.2023
Registered Nurse,Intensive Care Unit
First Class Nurses
04.2022 - 06.2023
Customer Service Representative
Sykes Asia
06.2011 - 03.2012
Customer Service Representative
JP Morgan Chase
02.2011 - 05.2011
Registered Nurse-Emergency
Panlalawigan Pagamutan Ng Laguna
06.2008 - 01.2011
Bachelor Of Science - Nursing
Laguna College
Bachelor Of Science - Mathematics And Computer Science
Far Eastern University