BESMA AWAD

• Support daily office operations, including scheduling, correspondence, and managing administrative tasks for seamless workflow.
• Assist in training and supervising staff, ensuring adherence to company policies and maintaining high-performance standards.
• Implement and maintain office technology systems, ensuring they are up-to-date, secure, and functional.
• Provide technical support and troubleshooting assistance to staff for hardware, software, and network issues.
• Work with management to implement process improvements, enhancing efficiency in the office environment.

Key Contributions

• Enhanced claim processing, submitting accurate claims electronically, reviewing 10+ new claims daily for efficiency.
• Elevated sales goals by 21%, aligning with company objectives through strategic monthly staff meetings.
• Mentored new team members, ensuring exceptional customer service and proficiency in office procedures, claims, and sales
• Professionally handled 58+ daily inquiries from staff and clients via telephone, mail, email, and fax channels.

• Assisted supervisors and managers in efficiently managing office duties and coordinating employee recognition events.
• Accurately input and updated data in various systems, maintaining a high level of precision and confidentiality.
• Assisted in troubleshooting basic technical issues with office equipment and software, escalating complex problems as needed.
• Prepared and proofread documents, reports, and presentations, ensuring accuracy and adherence to company standards.
• Utilized Excel to analyze complex data for accounts and convert it into easily understandable ratios and figures.

Key Contributions

• Improved administrative efficiency by 15% through adept management of office tasks and employee recognition events.
• Analyzed 14+ spreadsheets, ensuring accurate oversight of shipments, deliveries, and material orders.
• Optimized annual savings by at least 18% through spreadsheet consolidation and process enhancements.

• Conducted thorough assessments of client needs, offering tailored insurance solutions for optimal coverage and protection.
• Expanded client base through proactive networking, referrals, and targeted outreach efforts, consistently exceeding sales targets.
• Executed policy changes, processed claims, and managed payments promptly, ensuring efficient client account management.
• Conveyed insurance plan details for informed choices, driving sales and client satisfaction through effective communication.
• Built a sustainable client base, leveraging referrals and affiliations for a comprehensive list of prospects.
• Ensured fair claims settlements, upholding equity for both clients and insurers through diligent monitoring.

Key Contributions

• Drove new customer acquisitions and upsold policy upgrades, achieving a 31% success rate.
• Exceeded monthly insurance quota of $20,000, surpassing 88% of colleagues consistently.

• Oversaw clinic operations, managing scheduling, check-in/out, insurance verification, and maintaining patient documentation.
• Collaborated with the clinic staff to coordinate patient flow while assisting with administrative tasks as needed.
• Troubleshoot basic technical issues with office equipment and liaise with IT support for more complex problems.
• Managed incoming calls, addressed inquiries, and provided information regarding clinic services, policies, and procedures.

Key Contributions

• Streamlined record-keeping processes, reducing administrative errors by 15% and improving overall clinic efficiency.
• Effectively led and mentored 17 receptionists, providing coaching for optimal job efficiency and exceptional patient service
• Implemented collaborative efforts utilizing RedCap software, resulting in a 25% reduction in average patient visit time.