Bess Norris
Las Vegas,NV
Summary
Dynamic hospitality professional with a proven track record at Hms Host International, excelling in customer service and upselling menu items to boost sales. Known for a friendly demeanor and strong teamwork skills, I thrive in fast-paced environments, demonstrating critical thinking and attention to detail to enhance guest experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hms host international
Las Vegas, NV
03.2007 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Effectively upsold menu items to increase sales revenue by XX%
Education
College - Business management
UNLV
Las Vegas, NV06-1986
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Critical thinking
Computer skills
Calm under pressure
Active listening
Decision-making
Verbal communication
Certification
- Health card.
- TAM card.
- Serve safe certified.
- Cpr certified.
Accomplishments
I'm also a instructor with LVMPD CIT TEAM for 15 year's. I speak to officers about mental health and kindness. In critical situations.
Timeline
Hms host international
03.2007 - Current
College - Business management
UNLV