- Dancing
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
- Outdoor Recreation
- Music
- Watching Movies and TV Shows
- Cooking
- Enjoy participating in [activity] for overall physical and mental well-being
- Cake Decorating
- Gardening
- Team Sports
- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
- Enjoy hobbies that combine physical activity with outdoor exploration
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Baking
- Volunteering at community kitchens and food-related charities
- Wine Tasting
- I like trying new recipes and food trends
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Participating in fundraising events to support local charities, schools, or community projects
- Regularly practice mindfulness and meditation for overall wellness
- Road Trips
- Animal Care
- Playing Sports
- Astrology
- Reading
Bessel Brown (Macklin) Work From Home
Silver Spring,MD
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at DC Government/Office of Unified Communications. Excelled in complaint resolution and data entry, demonstrating active listening and multitasking prowess. Achieved company call-time and quality standards, establishing trust and building strong client relationships. Cross-trained in organizational leadership, showcasing adaptability and a commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DC Government/Office of Unified Communications
06.2008 - 12.2022
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Cross-trained and provided backup support for organizational leadership.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ06-2009
Skills
- Customer service
- Active listening
- Complaint handling
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Office Suite
- Assertiveness
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- CPR/AED Certification
- First Aid Certification
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Customer Service Representative
DC Government/Office of Unified Communications
06.2008 - 12.2022
- Microsoft Office Specialist (MOS) - Microsoft.
- CPR/AED Certification
- First Aid Certification
Associate of Arts - Business Administration
University of Phoenix
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