Bessie Barnett
Viper,KY
Summary
Dynamic and detail-oriented professional with extensive healthcare experience at Hazard ARH Medical Center. Proven ability in patient registration and insurance verification, enhancing workflow efficiency. Recognized for excellent communication and collaboration skills, contributing to improved patient satisfaction and streamlined admissions processes. Committed to maintaining HIPAA compliance and delivering compassionate care.
Professional candidate with strong background in administrative support and patient services. Demonstrates keen ability to manage admissions processes efficiently while maintaining high standards. Skilled in data entry, record management, and customer service. Known for working well in team settings and adapting to changing needs, ensuring smooth operations and achieving results.
Hospitable Admissions Clerk with over 4 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Admissions Clerk
Hazard ARH Medical Center
03.2024 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Facilitated smoother transitions between academic programs by closely collaborating with faculty advisors during transfer evaluations.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Safeguarded patient data in compliance with HIPAA and ARH facility policies.
- Actively participated in staff meetings which led to improved communication among team members.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Greeted patients warmly to increase comfort and create rapport.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Received and routed laboratory results to correct clinical staff members.
- Register patients timely and efficiently to decrease patient wait times.
- Verifying and ensuring all information in accounts are correct with patient before completing the registration process.
- Verifying all surgical authorizations at the end of the day for accurate documentation showing obtained authorizations or insurances not requiring authorization.
- Registering drop-off labs from other long-term care facilities as needed.
- Ensuring all registrations from persons having Guardians, personal or state appointed, are contacted and appropriate documentation has been acquired proving so, scanning into accounts, and entering proper registration forms as needed.
- Registrations include 100+ patients daily including surgical accounts, scheduled accounts such as PET scan, CT, MRI, and Respiratory patients not including walk-ins such as those needing lab work or STAT scans. This also means authorization for every account has to be either in scheduled account or sent to appropriate persons to obtain.
ER Admissions Clerk
Hazard ARH Medical Center
04.2021 - 03.2024
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
- Improved patient satisfaction by providing excellent customer service during the admission process.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
- Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Reduced wait times for patients with prioritization of urgent cases upon arrival.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Coordinated transportation arrangements as needed for discharged patients or transfers between facilities.
- Streamlined ER admissions process by implementing efficient patient intake procedures.
- Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Daily patient flow for our Emergency Department is usually around 60, but those were including all traumas, MVAs, those arriving via ambulance, and walk-ins.
CNA/SRNA
Hazard ARH Medical Center
09.2007 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- CNA on Stroke unit included 30 patients daily with diligent care for all patients.
Education
Associate of Science - Nursing Science
Hazard Community And Technical College
Hazard, KY05.2006
Some College (No Degree) - Medical Billing/Transcription
Hazard Community And Technical College
Hazard, KYSkills
- Goal oriented
- Strong organization
- Healthcare experience
- Microsoft office
- Patient registration
- Insurance verification
- Efficient workflow
- Compliance
- Confidentiality
- Medical admissions processes
- Well-versed in insurance
- Hospitable and friendly
- Experience in medical admissions
- Medical terminology proficiency
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Organization and time management
- Decision-making
- Cash handling
- Detail-oriented
- Electronic health records
- Insurance authorizations
- Medical terminology
- CPR certified
- Clerical skills
- Documentation review
- Professionalism
Timeline
Admissions Clerk
Hazard ARH Medical Center
03.2024 - Current
ER Admissions Clerk
Hazard ARH Medical Center
04.2021 - 03.2024
CNA/SRNA
Hazard ARH Medical Center
09.2007 - 01.2021
Associate of Science - Nursing Science
Hazard Community And Technical College
Some College (No Degree) - Medical Billing/Transcription
Hazard Community And Technical College
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