Summary
Overview
Work History
Education
Skills
Timeline
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Bessie Chavis

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Progressive Leasing
Glendale, Arizona
01.2020 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Help Desk Technician

JRS Solutions
Milwaukee, WI
09.2009 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Devised solutions to operations issues related to Work Force Management, working closely via phone, email, live chat and web teleconference.

Customer Service Representative/Help Desk Technician

Socient
London, United Kingdom
08.2009 - Current
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Master of Science - Psychology

University of Southern California
Los Angeles, CA
05.2021

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
05.2021

Skills

  • Order and Refund Processing
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Call Documentation
  • Issue and Complaint Resolution
  • Microsoft Outlook
  • Apple macOS
  • ADP Workforce Now
  • Service Recommendations
  • Service Quality
  • Data Entry and Maintenance
  • Strong Analytical and Problem-Solving Skills

Timeline

Customer Service Representative

Progressive Leasing
01.2020 - Current

Help Desk Technician

JRS Solutions
09.2009 - Current

Customer Service Representative/Help Desk Technician

Socient
08.2009 - Current

Master of Science - Psychology

University of Southern California

Bachelor of Science - Psychology

Southern New Hampshire University

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Bessie Chavis