Bessie Chavis
Peoria,AZ
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining financial operations at JRS Solutions. Expert in debt negotiation and account management, adept at resolving complex issues through informed solutions and empathetic communication. Achieved significant improvements in process efficiency and client trust, demonstrating a results-driven approach with a focus on achievement.
Overview
15
15
years of professional experience
Work History
Inbound Contact Representative
Centerwell Specialty Pharmacy
11.2022 - Current
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
Account Executive - Payables and Receivables
JRS Solutions
01.2009 - 11.2022
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
Collections Agent
Noble Oak Services
02.2018 - 03.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2025
Master of Science - Psychology
University Southern California
Los Angeles, CA05.2025
Skills
- Collections processing
- Account Management
- Debt Negotiation
- Payment Arrangement
- Skip Tracing
- Delinquent account management
- Credit adjustments
- Billing Procedures
- Account Auditing
- Debt management
- Outbound Calling
- Fair debt practices
Timeline
Inbound Contact Representative
Centerwell Specialty Pharmacy
11.2022 - Current
Collections Agent
Noble Oak Services
02.2018 - 03.2021
Account Executive - Payables and Receivables
JRS Solutions
01.2009 - 11.2022
Bachelor of Science - Psychology
Arizona State University
Master of Science - Psychology
University Southern California
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