Bessie Iliana Donnelly
Cumming,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Preschool Computer Teacher
Cumming First United Methodist Church - CFUMC
08.2020 - Current
- Age level 4's young 5's and Kindergarten
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Trained and developed students' skills in word-processing,
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Planned and implemented curriculum to teach up-to-date technology to 155 students.
- Maintained orderly classroom stocked with appropriate supplies.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Facilitated computer lab for 155 students, from 4 years old to 6 years old computer use and designed appropriate and specialized lesson plans.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups
- Planned and implemented curriculum to teach up-to-date technology to students
Preschool Teacher's Aide
Cumming First United Methodist Church - CFUMC
08.2015 - 05.2020
- Age level 4 years old
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supervised children during in-classroom activities and on playground.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time hours.
- Taught children with creative approaches, methods, and techniques.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Graded and provided feedback on assignments.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Church Volunteer
Good Shepherd Catholic Church Cumming
08.2009 - 05.2018
- Volunteered at church-catechist class, providing materials and planing class.
- Taught Sunday school classes to impart values of faith.
- Participated in various outreach programs.
- Sourced and distributed food and supplies to those in need.
- Greeted guests with bulletins, directions, and friendly conversation.
- Helped with special events such as Vacation Bible School.
- Prepared meals for church members for faith formation class or special events.
- Participated in religious ceremonies and events.
Preschool Teacher Leader
Good Shepherd Catholic Church Cumming
08.2014 - 05.2015
- Age Level 2 years Old
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Developed and implemented behavior management plans.
Early Preschool Teacher's Aide
Good Shepherd Catholic Church Cumming
08.2013 - 05.2014
- Age Level 2 years old
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supervised children during in-classroom activities and on playground.
- Organized snack time and nap hours.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Auto Service Desk Manager
Five Stars Auto Services
09.2008 - 02.2011
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Communicated regularly with customers concerning data exchange.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Accountant's Assistant
J&M Construction
10.2005 - 04.2007
- Utilized Quickbooks to analyze, store and record company financial information.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
Construction Project Supervisor
Affordable Masonry LLC
06.2002 - 10.2004
- Delivered completed projects on time by prioritizing multiple tasks.
- Supervised work of 10-12 team members/maisons.
- Maintained high safety standards by following policies.
- Prepared all supplies and equipment needed for daily transport to job site.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Provided status updates for projects, delivering information to all stakeholders.
- Worked closely with owner, and reading the blue prints of projects.
- Delivery payments.
Marketing Assistant
Colgate Palmolive Co. Ecuador
12.1996 - 02.2002
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Conducted market research and analysis to identify consumer trends and preferences.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Generated reports to support development and implementation of marketing plans.
- Utilized specialized software to capture and process data.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed reception area, answered telephone calls and received packages.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Received, sorted and distributed correspondence to staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements
Import Department Assistant
L. Henriques & Cia. S.A. Ecuador
09.1994 - 11.1996
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased customer service success rates by quickly resolving issues.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Receptionist
L. Henriques & Cia S.A. Ecuador
10.1992 - 08.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Associate
Pichincha Bank - Ecuador
06.1986 - 08.1986
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - Marketing And Business Administration
INTESCO Technological Institute of Commerce
Guayaquil, Ecuador09.1997
Study English Second Language
Gwinnett Technical Institute
Lawrenceville, GA08.1992
No Degree - Civil Engineering
Catholic University of Santiago De Guayaquil
Guayaquil, Ecuador1989
High School Diploma -
La Dolorosa Catholic Hight School
Guayaquil, Ecuador 02.1988
Skills
- Administration Support
- Bilingual in Spanish and English
- Administrative Updates
- Customer Satisfaction
- Office Support
- Client Satisfaction
- Lesson Planning
- Social Behaviors
- Parent Relations
- Teacher Relations
- Educational Activities
- Teaching
- Positive Learning Environment
Languages
Spanish
Native or Bilingual
Certification
- Red Cross, Training - 10 hours: Basic First Aid Modules I, II and III given in Guayaquil, at Colgate Palmolive campus on June 12th to 18th of 2001
- Red Cross, Training - 10 hours: Basic Course of Drug Administration Routes (Injection), given in Guayaquil, at Colgate Palmolive Campus on June 19th to 22nd of 2001.
Certified Administrative Professional Training
- Executive Assistant Convection - April 2001
- Team Building Skills at Colgate Business School - June 2000
- Toward a New Secretary Leadership - July 1998
- English for International Communication - July 1998
- International Sales Convention in Mexico -Dec. 1997
- Protocol and Ceremonial for Executive Assistant - June 1997
- Economic History from Ecuador - June 1997
- Microsoft Window Course - April 1997
- Psychology Skills at Colgate Business School - Feb 1997
- Fel-Pro International "Sales and Marketing Training - September 1996
- Billing Regulations - June 1996
- Self-Esteem Workshop - January 1996
- Customer Service - November 1994
- Put it in Writing - June to July 1994
- Business English Writing Workshop - January 1994
- Internal Sales Course - Dec. 1993
- Intensive Secretarial - Aug. to Dec. 1993
- Techniques and Procedures for Import - Sept. 1993
- Public Relations Techniques - April 1993
- Corporate Culture and Personal Development - April 1993
Timeline
Preschool Computer Teacher
Cumming First United Methodist Church - CFUMC
08.2020 - Current
Preschool Teacher's Aide
Cumming First United Methodist Church - CFUMC
08.2015 - 05.2020
Preschool Teacher Leader
Good Shepherd Catholic Church Cumming
08.2014 - 05.2015
Early Preschool Teacher's Aide
Good Shepherd Catholic Church Cumming
08.2013 - 05.2014
Church Volunteer
Good Shepherd Catholic Church Cumming
08.2009 - 05.2018
Auto Service Desk Manager
Five Stars Auto Services
09.2008 - 02.2011
Accountant's Assistant
J&M Construction
10.2005 - 04.2007
Construction Project Supervisor
Affordable Masonry LLC
06.2002 - 10.2004
Marketing Assistant
Colgate Palmolive Co. Ecuador
12.1996 - 02.2002
Import Department Assistant
L. Henriques & Cia. S.A. Ecuador
09.1994 - 11.1996
Receptionist
L. Henriques & Cia S.A. Ecuador
10.1992 - 08.1994
Customer Service Associate
Pichincha Bank - Ecuador
06.1986 - 08.1986
BBA - Marketing And Business Administration
INTESCO Technological Institute of Commerce
Study English Second Language
Gwinnett Technical Institute
No Degree - Civil Engineering
Catholic University of Santiago De Guayaquil
High School Diploma -
La Dolorosa Catholic Hight School
- Red Cross, Training - 10 hours: Basic First Aid Modules I, II and III given in Guayaquil, at Colgate Palmolive campus on June 12th to 18th of 2001
- Red Cross, Training - 10 hours: Basic Course of Drug Administration Routes (Injection), given in Guayaquil, at Colgate Palmolive Campus on June 19th to 22nd of 2001.
Certified Administrative Professional Training
- Executive Assistant Convection - April 2001
- Team Building Skills at Colgate Business School - June 2000
- Toward a New Secretary Leadership - July 1998
- English for International Communication - July 1998
- International Sales Convention in Mexico -Dec. 1997
- Protocol and Ceremonial for Executive Assistant - June 1997
- Economic History from Ecuador - June 1997
- Microsoft Window Course - April 1997
- Psychology Skills at Colgate Business School - Feb 1997
- Fel-Pro International "Sales and Marketing Training - September 1996
- Billing Regulations - June 1996
- Self-Esteem Workshop - January 1996
- Customer Service - November 1994
- Put it in Writing - June to July 1994
- Business English Writing Workshop - January 1994
- Internal Sales Course - Dec. 1993
- Intensive Secretarial - Aug. to Dec. 1993
- Techniques and Procedures for Import - Sept. 1993
- Public Relations Techniques - April 1993
- Corporate Culture and Personal Development - April 1993
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