Bessie Flores
Saratoga Springs,UT
Summary
Dedicated professional with a Bachelor’s degree in International Business and Finance Administration, and over 10 years of experience in customer service within the banking and telecommunications industries. Proven ability to manage client relationships, resolve complex issues, and promote financial and telecom products effectively. Over the past year, gained hands-on experience in the restaurant, pastry, and hotel industries, showcasing adaptability and a strong work ethic. Skilled in communication, problem-solving, and delivering exceptional customer experiences across diverse sectors.
Overview
13
13
years of professional experience
Work History
Kitchen and Pastry Assistant
Marie Callender's Restaurant & Bakery
Millcreek, UT
05.2023 - 06.2024
- Prepared and baked a variety of pyes and cookies, adhering to recipes and ensuring consistent taste and presentation.
- Collaborated with the kitchen team to ensure timely and efficient service.
- Maintained a clean and organized work area, adhering to food safety and hygiene standards.
- Monitored ingredient levels and notified supervisors of low-stock items, assisting in reordering supplies to maintain kitchen efficiency.
Pastry Production Worker
Beaumont Bakery
Millcreek, UT
02.2023 - 05.2023
- Prepared, baked, and decorated a wide range of pastries, including cakes, cookies, tarts, and breads, following precise recipes to ensure consistent taste and quality.
- Monitored inventory levels of ingredients and supplies, ensuring timely reordering and minimizing waste through effective stock rotation.
- Maintained a clean and organized work area, adhering to food safety and hygiene standards.
- Assisted in training new team members on pastry production techniques, safety protocols, and kitchen organization to ensure consistent quality and efficiency across the team.
Housekeeping Room Attendant
Hotel Holiday Inn
Lehi, Utah
01.2023 - 02.2023
- Cleaned and maintained guest rooms and common areas to high standards.
- Ensured timely and efficient room turnover for incoming guests.
- Reported maintenance issues and coordinated with other departments for repairs.
Customer Service Representative
América Móvil del Perú
Lima, Lima- Perú
08.2016 - 12.2022
- Managed customer accounts, service activations, and billing inquiries.
- Consistently achieved sales targets, improving overall store performance.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
Customer Service Representative
Tawa Perú S.A.C.
Lima, Lima-Perú
10.2015 - 07.2016
- Managed customer accounts, service activations, and billing inquiries.
- Advised customers on product options and services tailored to their needs.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
Sales and Service Advisor- Bank
Banco de Crédito del Perú
Lima, Lima- Perú
09.2013 - 08.2014
- Provided personalized customer service by addressing inquiries and managing requests related to accounts, loans, credit cards, and other banking products.
- Promoted and sold financial products, including savings accounts, investments, insurance, mortgages, and credit solutions, based on customer needs.
- Delivered tailored financial advice to clients, helping them choose the best banking solutions for their short- and long-term financial goals.
- Resolved customer complaints and issues swiftly, maintaining a positive customer relationship and high levels of satisfaction.
Bank Teller
Banco de Crédito del Perú
Lima, Lima- Perú
09.2011 - 09.2013
- Processed a variety of customer transactions, including deposits, withdrawals, transfers, and payments, ensuring accuracy and adherence to banking policies.
- Handled cash and checks, balancing the cash drawer daily with precision and attention to detail.
- Assisted customers with inquiries regarding account balances, transaction histories, and other banking services.
- Provided exceptional customer service by resolving issues and addressing customer needs efficiently and professionally.
Education
Bachelor’s Degree in International Business -
UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS
LIMA-PERÚ07-2019
Bachelor’s Degree Administration And Finance -
INSTITUTO SAN IGNACIO DE LOYOLA - ISIL
LIMA- PERÚ12-2013
Skills
- Customer Relationship Management (CRM) Software
- Sales and product promotion
- Problem-solving
- Office Software (Word and Excel)
- Pastry production
- Kitchen assistant
- Working under pressure
- Teamwork and collaboration
- Conflict management
- Attention to detail
- Adaptability and flexibility
- Sales techniques
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Kitchen and Pastry Assistant
Marie Callender's Restaurant & Bakery
05.2023 - 06.2024
Pastry Production Worker
Beaumont Bakery
02.2023 - 05.2023
Housekeeping Room Attendant
Hotel Holiday Inn
01.2023 - 02.2023
Customer Service Representative
América Móvil del Perú
08.2016 - 12.2022
Customer Service Representative
Tawa Perú S.A.C.
10.2015 - 07.2016
Sales and Service Advisor- Bank
Banco de Crédito del Perú
09.2013 - 08.2014
Bank Teller
Banco de Crédito del Perú
09.2011 - 09.2013
Bachelor’s Degree in International Business -
UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS
Bachelor’s Degree Administration And Finance -
INSTITUTO SAN IGNACIO DE LOYOLA - ISIL
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