Bessie Kirby
Lebanon,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Owner
Kirby Cleaning Services
Nashville, TN
04.2000 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed policies and procedures for the organization.
- Researched potential partners in order to expand services offered
Clothing Processor
Wilson County Community Help Center
Lebanon, TN
2015 - 08.2022
- Inspected clothing items for defects and damages.
- Sorted incoming merchandise into designated areas for processing.
- Assisted in maintaining cleanliness of the work area throughout shift.
- Stocked shelves with newly arrived items after inspection was completed.
- Hung and folded apparel for stocking on sales floor.
Pantry Coordinator
Wilson County Community Help Center
Lebanon, TN
06.2021 - 08.2022
- Organized and maintained the pantry inventory, ensuring all items were properly labeled and stored.
- Maintained records of all incoming and outgoing products using spreadsheets or databases.
- Tracked expiration dates of products and rotated stock appropriately to ensure freshness.
- Advised management on ways to improve operational efficiencies within the pantry environment.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Help Desk Supervisor
Wilson County Community Help Center
Lebanon Tn, TN
08.2021 - Current
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Monitored service performance metrics to identify areas of improvement.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Cookeville High School
Cookeville, TNBusiness Administration And Management
ICDC College - Huntington Park
Huntington Park, CASkills
- Regulatory Compliance
- Administrative Oversight
- Marketing tactics
- Labor Relations
Languages
Spanish
Limited
Mid Cumberland community Action Agency
- Volunteer
- Data entry of 41 counties of middle tennessee
- Answered Phones
Timeline
Help Desk Supervisor
Wilson County Community Help Center
08.2021 - Current
Pantry Coordinator
Wilson County Community Help Center
06.2021 - 08.2022
Owner
Kirby Cleaning Services
04.2000 - Current
Clothing Processor
Wilson County Community Help Center
2015 - 08.2022
High School Diploma -
Cookeville High School
Business Administration And Management
ICDC College - Huntington Park
Similar Profiles
Erica BakerErica Baker
Cleaner at C&c Cleaning Services - Maryland Best House Cleaning ServicesCleaner at C&c Cleaning Services - Maryland Best House Cleaning Services
Leamsi FonsecaLeamsi Fonseca
Driver /Cleaning Supervisor at MJJC Cleaning Services / Echelon Cleaning Services LLCDriver /Cleaning Supervisor at MJJC Cleaning Services / Echelon Cleaning Services LLC
Kyra ShepardKyra Shepard
Cleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning SolutionsCleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning Solutions
Payton RufenerPayton Rufener
Babysitter at Brandon PaddockBabysitter at Brandon Paddock
Robert JordanRobert Jordan
Parts Manager/Car Detailer at Gerber CollisionParts Manager/Car Detailer at Gerber Collision