Bessie Morgan

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed efficient cash register operations.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Designed Monthly Advertising Circulars
• Analyzed Customer Information with Direct Mail Program to Maximize Distribution Dollars
• Oversaw 12-20 Buyers at any Given Time
• Communicated and Scheduled with Various Vendors on
  Printing Ad Distribution of Circulars
• Designed and Implemented all Store Signage Programs and
  Store Promotions
• Scheduled and Promoted Public Relations Events and Press Release

• Oversaw Daily Marketing Activities with Graphic
• Designers
• Programmed Website using Html, JavaScript and Perl Programming Languages
• Updated Website Daily via FTP and Telnet
• Tracked Daily Activities of Website Visitors in Order to Maintain a High Standing in Search Engines
• Established Sales Reporting System and Customer Tracking
• Data Base for Online Store
• Oversaw 3-5 Production Employees for Print and T.V.
• Organized all Marketing Campaigns and Related Projects with Owner
• Maintained Distribution Data Base for Press Release
  Information
• Provided Customer Services via Email and Telephone for
• Product Information
• Scheduled and Promoted Public Relation Events and Press

• Oversaw Annual Marketing Budget of 1.5 Million Dollars to Ensure Quarterly Projections

• Trained Teller and Marketing Staff of 173 Branches on Utilization of Internet and Intranet

• Developed and Organized Data Base of Competitive Market Analysis of Information for a 3 State Area to Increase Sales Projections

• Maintained all Advertising Material for Compliance Attorney

• Implemented New Customer Information System to Marketing Staff and Assisted Branch Staff

• Maintained Life and Accidental Insurance System and Reporting for 3 States

• Provided Legal Typing for Various Lawyers on Full Time and Part Time Basis

• Provided Various Budget Management Services for Companies

• Produced Reports for my Clients and Developed Data Base Information

• Organized Office Structures Where Necessary by Organizing Workflow and Personnel