BESSIE OSTRANDER
Chesapeake,VA
Summary
Driven Customer Service Professional with a proven record of enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Strong negotiator adept at closing sales while maintaining client satisfaction. Demonstrated success in implementing strategies that improve client retention rates and drive substantial business growth.
Overview
17
17
years of professional experience
Work History
District Director
FATHOM REALTY
CHESAPEAKE, VA
03.2023 - Current
- Managing Realtor/ Broker for the Hampton Roads District
- Local office leader, broker manager, team leader, and recruiter
- Ensure the success of both the agents in their district as well as the growth in their district.
Customer Service Director
GROOVEBOOK, A SHUTTERFLY BRAND
SAN DIEGO, CALIFORNIA
02.2013 - Current
- Manage a Customer Service team including 8 representatives, 6 of which are located overseas
- Create and implement training documents and files for new team members
- Hire new agents as needed
- Oversee all emails for information, general questions and support as well as advanced technical questions
- Provide exceptional customer service to a subscription base with over 450,000 users
- Manage the Groovebook Facebook Page- respond to all private messages and wall posts from users
- Keep an organized record of requests, feedback, complaints and problems
- Maintain a virtual office and biweekly timesheets for the department
- Available for any immediate issues that arise.
Realtor
WAINWRIGHT REAL ESTATE/SENTRY RESIDENTIAL
CHESAPEAKE, VA
02.2016 - 03.2023
- Agent of the year for the company in 2021 & 2022
- Average of 80-100 units sold per year
- Featured on the Real Producers Magazine cover in 2022
- Use proactive marketing and networking to generate high-potential leads and build a robust client base
- Educate buyers and sellers on all aspects of the housing market and property sales process.
Brand Ambassador/ Field Manager
BIG ORANGE PRODUCTIONS
, NY & CA
01.2008 - 03.2013
- Represented various brands, such as Olay, Axe & Pantene
- Promoted sales of targeted product to consumers in a retail environment
- Field Manager, responsible for accurate reporting, staff management, time sheets and promotional materials
- Completed set-up and break-down of promotions, as well as accurate reporting of results at the end of events.
Off Premise Account Development Specialist- Diageo & Moet-Hennessy
EMPIRE MERCHANTS NORTH, CHARMER SUNBELT GROUP
KINGSTON, NY
10.2007 - 07.2010
- Work as part of the sales and management team to target key accounts throughout the Lower Hudson Valley for Diageo and Moet-Hennessy
- Provide marketing and merchandising support to company sales representatives and individual business owners, as well as manage point-of-sale in the warehouse
- Maintain constant contact with suppliers and market managers to ensure proper use of program materials, meet distribution goals, and product placements
- Maintain a home office as well as an onsite office in the main warehouse
- Coordinate and execute in-store tastings and promotions of products
- Design and create merchandising for seasonal displays for use in off-premise accounts
- Project Manager for all Diageo and Moet-Hennessey programs and innovation items.
Education
Bachelor of Liberal Arts in Communications - Public Relations & Advertising
STATE UNIVERSITY OF NEW YORK AT CORTLAND
CORTLAND, NEW YORK05.2007
Mass Media & Communications
LEES MCRAE COLLEGE
BANNER ELK, NORTH CAROLINA05.2005
Skills
- Marketing
- Project Management
- Consumer Sales
- Negotiation
- Strategic Planning
- Customer Relationship Building
- Customer Retention
- Business Development
Timeline
District Director
FATHOM REALTY
03.2023 - Current
Realtor
WAINWRIGHT REAL ESTATE/SENTRY RESIDENTIAL
02.2016 - 03.2023
Customer Service Director
GROOVEBOOK, A SHUTTERFLY BRAND
02.2013 - Current
Brand Ambassador/ Field Manager
BIG ORANGE PRODUCTIONS
01.2008 - 03.2013
Off Premise Account Development Specialist- Diageo & Moet-Hennessy
EMPIRE MERCHANTS NORTH, CHARMER SUNBELT GROUP
10.2007 - 07.2010
Bachelor of Liberal Arts in Communications - Public Relations & Advertising
STATE UNIVERSITY OF NEW YORK AT CORTLAND
Mass Media & Communications
LEES MCRAE COLLEGE
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