Bessie Sample
Pueblo ,CO
Summary
Adaptable, with a strong work ethic. Proven ability to enhance guest engagement and resolve inquiries efficiently, contributing to repeat business. Skilled in ensuring a welcoming atmosphere for all patrons.
Overview
6
6
years of professional experience
Work History
Server
Twenty-One Steak
03.2022 - 09.2024
- Greeted guests warmly to create a welcoming atmosphere.
- Presented dinner specials verbally, providing detailed descriptions of off-menu items.
- Maintained guest expectations by accurately taking orders with transparency and clarity.
- Worked with kitchen staff to enhance communication under stressful situations and time restraints.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Trained new servers on menu items and restaurant protocols for consistent service quality.
- Cultivated positive relationships with guests and their families.
Server Manager
Do Drop Inn
07.2019 - 09.2021
- Excelled in a fast paced environment to most efficiently serve guests.
- Maintained a clean and tidy work environment.
- Supervised a crew of 4-8, maintaining high standards of respect and honesty with guests.
- Kept an accurate account of credit card sales, cash sales and discounts.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Resolved guest inquiries and complaints efficiently, contributing to repeat business and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Big R Stores
07.2018 - 03.2019
- Maintained organized sales floor by restocking merchandise and ensuring visual displays met company standards.
- Processed transactions accurately using point-of-sale systems, enhancing customer satisfaction through efficient service.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Prepared fitting rooms for customers, ensuring clean and organized spaces to try on garments.
- Maintained cleanliness throughout the store, performing light housekeeping duties such as sweeping floors or dusting shelves as needed.
- Assisted customers with product selection and provided personalized shopping experiences.
Education
Crank’s Academy.
Pueblo West05.2014
Skills
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Cleanliness standards
- Relationship management
Timeline
Server
Twenty-One Steak
03.2022 - 09.2024
Server Manager
Do Drop Inn
07.2019 - 09.2021
Sales Associate
Big R Stores
07.2018 - 03.2019
Crank’s Academy.
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