Bessinger Frias-Soto

• Led a team of four project managers and three permitting members.
• Achieved daily and weekly installation targets.
• Handle all escalating issues
• Generated and managed report data.
• Performed audits on designated accounts
• Collected and filed documents.
• Successfully attain targeted installations each week.
• Maintained clear and ongoing dialogue with homeowner across project timeline.

• Performed audits on designated accounts
• Collected and filed documents.
• Submitted Residential Zoning and Permit applications to the appropriate jurisdictions
• Successfully attain targeted installations each week.
• Maintained clear and ongoing dialogue with homeowner across project timeline.

• Streamlined correspondence among manager and team within three projects: Home Base, Continuum of Care, and Home and Healthy for Good.
• Case Manager of 20 participants
• Review and authorize housing assistance applications.

• Schedule intake visits for two field specialists in 5 programs
• Designed structured visual representations of company structure.
• Run home health aides background checks
• Collected patient health records.

• Answering customer questions and inquiries
• Processed requests with speed and accuracy.
• Troubleshooting problems
• Providing information about products or services
• Managed customer dissatisfaction
• Making outbound calls to set appointments

Handled and resolved client queries efficiently.
Addressed customer grievances effectively.