Bessy Camarena
Laughlin
Summary
Dynamic and results-driven professional with over 15 years of experience in customer service, actively pursuing a challenging position within a fast-paced, growing industry. Strong leadership abilities and a proven track record in aligning goals across teams and external agencies to drive success. Expertise in cultivating and retaining key relationships and business partnerships ensures effective collaboration in diverse scenarios. Quick to learn and adapt, with the capability to manage multiple responsibilities simultaneously while fostering a productive work environment that embraces constructive feedback for continuous improvement.
Overview
15
15
years of professional experience
Work History
Maintenance Coordinator
Fred Leeds Properties
07.2025 - 11.2025
- Reviewed maintenance work orders for efficiency accuracy and timeliness.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Administered Tenants and Vacancy maintenance requests and saw orders through to completion.
- Tracked maintenance activity using Trip Log and Yardi software to confirm compliance with industry requirements.
- Managed maintenance team of four employees and coordinated repair schedule according to priority level.
Night Audit Lead
Harrahs Laughlin Casino & Hotel
09.2023 - 01.2025
- Conduct nightly audits to reconcile hotel transactions, ensuring accuracy in financial reporting
- Managed end-of-day procedures, including balancing cash drawers and preparing daily reports for management review
- Addressed discrepancies and resolved billing issues with guests, demonstrating strong problem-solving skills
- Trained and supervised night audit team members, ensuring adherence to procedures and maintaining high standards of service
- Adapted quickly to new technologies and software systems, enhancing productivity and accuracy in daily tasks
- Utilized excellent communication skills to liaise between departments and ensure seamless operations
- Demonstrated leadership by effectively managing a team during night shifts, fostering a positive work environment
- Improved nightly audit efficiency by 80%
Front Desk Ambassador
Harrahs Laughlin Casino & Hotel
06.2023 - 09.2023
- Managed check-in and check-out processes efficiently, ensuring a smooth guest experience
- Handled guest inquiries, requests, and complaints promptly and professionally
- Maintained a welcoming atmosphere and provided information about hotel amenities, local attractions, and services
- Managed reservations and room assignments accurately using hotel management software
- Coordinated with housekeeping and maintenance staff to ensure rooms were ready for incoming guests
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Quality Control/Data Entry Specialist
JMG Security Systems
09.2017 - 05.2023
- Assist clients with expert knowledge of company products and clients accounts
- Utilized strong organizational skills to manage large volumes of data and prioritize tasks effectively
- Demonstrated proficiency in using data entry software and tools, ensuring data accuracy and efficiency
- Analyzed data for inconsistencies or anomalies, ensuring data accuracy and reliability
- Prepared detailed reports and summaries of data entry activities and quality control results for management review
- Identified trends or patterns in data entry errors and recommended corrective actions to improve data quality.
Club Level Server
Honda Center
09.2015 - 08.2017
- Took orders accurately and efficiently, demonstrating knowledge of menu items and specials
- Served food and beverages promptly and professionally, adhering to presentation standards
- Handled payments and transactions accurately, processing member charges or cash transactions as required
- Addressed guest inquiries and concerns promptly, resolving issues to ensure a positive dining experience
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep Arena compliant with regulations.
Insurance Agent Assistant
Farmers Insurance
05.2012 - 07.2012
- Assisted insurance agents in preparing and processing insurance applications and forms
- Participated in team meetings and training sessions to stay updated on industry trends, product offerings, and company policies
- Maintained awareness of insurance regulations and compliance requirements, ensuring adherence to industry standards and guidelines
Sales Associate
GNC
09.2011 - 03.2012
- Assisted customers in selecting products based on their needs and preferences
- Provided product information, answered inquiries, and addressed customer concerns or complaints
- Maintained a friendly and approachable demeanor to enhance the shopping experience
- Handled returns, exchanges, and refunds efficiently according to store policies
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
KFC
08.2010 - 09.2011
- Operated cash registers and processed customer payments using cash, credit cards, or digital payment methods
- Balanced cash drawers at the beginning and end of shifts, ensuring accuracy in monetary transactions
- Maintained cleanliness and organization of the checkout area, ensuring a tidy and efficient customer experience
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Garden Grove High School
06.2010
Skills
- Proficient in Word and Excel
- Proficient in meticulous task execution
- Detail-oriented professional
- Customer service expertise
- Collaborative communicator
- Work order management
- Maintenance planning
Languages
Spanish
Timeline
Maintenance Coordinator
Fred Leeds Properties
07.2025 - 11.2025
Night Audit Lead
Harrahs Laughlin Casino & Hotel
09.2023 - 01.2025
Front Desk Ambassador
Harrahs Laughlin Casino & Hotel
06.2023 - 09.2023
Quality Control/Data Entry Specialist
JMG Security Systems
09.2017 - 05.2023
Club Level Server
Honda Center
09.2015 - 08.2017
Insurance Agent Assistant
Farmers Insurance
05.2012 - 07.2012
Sales Associate
GNC
09.2011 - 03.2012
Cashier
KFC
08.2010 - 09.2011
High School Diploma -
Garden Grove High School