BESSY ZAMORA

Triaged phone calls from patients and outside contacts and handled in order of importance.

• Measured and recorded visual acuity and color vision testing.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Collected and documented patient medical information such as blood pressure and weight.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.

• I prepared and brewed teas and boba
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
• Sweep and mop floors
• Clean restroom’s, Kitchen, Shakers, Sealer’s and coffee machine.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.

• End date Aug of 2021)
• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
• Recommended products based on solid understanding of individual customer needs and preferences
• Maintained supply levels in counter and customer areas to meet typical demands
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Kept product inventory stocked during times of customer congestion and high demand
• Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
• Cleaned counters, machines, utensils and seating areas daily
• Memorized recipes for specialty coffee beverages and seasonal offerings
• Elevated customer loyalty by using strong communication abilities to resolve customer problems
• Constantly expanded personal knowledge of coffee styles and varieties
• Controlled line and crowd with quick, efficient service
• Made and served brand-specific café beverages per day with speed, quality and consistency
• Sanitized equipment and wiped down counters and tables to prevent spread of germs
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
• Cultivated to recall customers' names and address each by name
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Upsold specialty items with beverages, increasing store sales
• Learned every menu preparation and numerous off-label drinks to meet all customer needs
• Completed over successful daily cash audits to correctly balance drawers at end of each shift
• Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly
• Maintained regular and consistent attendance and punctuality.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Prioritized drink requests while managing interruptions.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Constantly expanded personal knowledge of coffee styles and varieties.

• End July 2021
• Helped customers complete purchases, locate items and join reward programs
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Informed customers of current store promotions to encourage additional sales purchases
• Answered questions about store policies and addressed customer concerns
• Supported loss prevention goals by monitoring shopper behavior
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Greeted customers and helped with product questions, selections and purchases
• Used POS system to process sales, returns, online orders and gift card activations
• Folded and arranged merchandise in attractive displays to drive sales
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Maintained clean sales floor and straightened and faced merchandise
• Issued receipts and processed refunds, credits or exchanges
• Balanced and organized cash register by handling cash, counting change and storing coupons
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Spoke to customers in native language to increase loyalty and establish relationships.,
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods
• Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Provided positive first impressions to welcome existing, new and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Leaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods
• Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste
• Maintained clean, trash-free workspaces to maximize productivity and safety
• Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush
• Prepared meals from scratch using authentic, popular recipes to generate repeat business
• Made food according to standard recipes with requested changes for customer satisfaction
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked well with teammates and accepted coaching from management team.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Became familiar with products to answer questions and make suggestions.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.

• Prepared dining room for special upcoming functions by decorating and generating special group menus
• Watched dining area staff to evaluate server loads and calculate accurate wait times
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
• Cultivated positive guest relations by managing information and orchestrating speedy seating
• Supervised server balance and monitored table turnover to accurately seat customers
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
• Conducted dining room and server checks to assess readiness for expected customer loads
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
• Planned and executed [Number]-guest parties by organizing menus, spaces and special requests
• Supported servers, food runners and bussers with keeping dining area ready for every guest
• Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
• Answered customer questions about hours, seating and menu information
• Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
• Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
• Provided respectful and courteous bussing services while operating within active dining rooms.
• Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

• Handled equipment, chemicals and materials properly and with caution
• Used time management and efficient cleaning methods to meet deadlines
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs
• Worked alongside other cleaners to complete jobs in corporate office buildings
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
• Worked on cleaning team to service hotels, offices and other commercial buildings
• Emptied trashcans and transported waste to collection areas
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
• Organized and used industrial cleaning products following strict safety procedures
• Used power scrubbing and waxing machines to scrub and polish floors
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
• Emptied waste paper and other trash from premises and moved to appropriate receptacles
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Worked on cleaning team to service hotels, offices and other commercial buildings.