Carolina Dilbert
Dallas ,TX
Summary
Results-driven professional with expertise in customer assistance, complaint resolution, and effective communication. Proven ability to manage inquiries and resolve issues efficiently, contributing to positive customer experiences.
Overview
6
6
years of professional experience
Work History
Costumer/Assistant Sales Manager
Cleaning Business
Dallas, Texas
09.2023 - Current
- Assisted customers with product selection and inquiries about cleaning services.
- Handled customer complaints effectively, ensuring resolution in a professional manner.
- Processed payments via cash, check or credit card.
- Created reports on customer service performance metrics.
- Greeted customers, provided customer service and answered questions.
- Handled escalated customer service issues efficiently and effectively.
Costumer Representative
Tejeda sales Group
Dallas, Texas
07.2022 - 07.2023
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints and provided effective solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service efficiency.
- Educated customers on product features and benefits.
- Performed data entry activities as needed.
- Demonstrated strong problem solving skills in addressing customer issues.
Costumer services/Production Supervisor
Corporate cleaning LLC
Dallas, Texas
05.2020 - 06.2022
- Supervised daily production operations to ensure efficient workflow.
- Coordinated team schedules to meet production targets and deadlines.
- Trained new employees on safety protocols and equipment usage.
- Assisted in resolving production issues quickly and effectively.
- Communicated with management regarding production progress and challenges.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
Education
GED -
CHCP
Dallas, TX10-2021
High School Diploma -
Lewisville High School
1098 W Main St, Lewisville, Tx 7506705-2020
Some College (No Degree) - Education
Grand Canyon University
Phoenix, AZSkills
- Customer assistance
- Payment processing
- Complaint resolution
- Performance reporting
- Product knowledge
- Customer relationship management
- Team collaboration
- Data entry
- Effective communication
- Attention to detail
- Self motivation
- Market research
- Customer retention
- Multitasking
- Sales goals achievement
- Networking
- Multilingual communication
Languages
Spanish
Professional
English
Professional
Timeline
Costumer/Assistant Sales Manager
Cleaning Business
09.2023 - Current
Costumer Representative
Tejeda sales Group
07.2022 - 07.2023
Costumer services/Production Supervisor
Corporate cleaning LLC
05.2020 - 06.2022
GED -
CHCP
High School Diploma -
Lewisville High School
Some College (No Degree) - Education
Grand Canyon University