B. Estela Garcia
Sacramento,CA
Overview
13
13
years of professional experience
Work History
Floor Manager
Garage Champs LLC
Sacramento, CA
04.2019 - Current
- Supervised daily operations and ensured efficient workflow management.
- Trained and mentored staff to improve service delivery and team performance.
- Coordinated inventory management and maintained stock levels for optimal service.
- Implemented safety protocols to ensure a secure environment for employees and customers.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Scheduled staff shifts to meet operational needs while adhering to labor laws.
- Conducted regular inspections of equipment and facilities for maintenance needs.
- Collaborated with upper management to develop strategies for operational improvements.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed team member performance and developed improvement plans for weak points.
- Identified process improvements that could help improve efficiency across the entire organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
Packaging Supervisor
Motion Textile
Sacramento, CA
06.2013 - 03.2019
- Supervised packaging operations to ensure efficient workflow and quality control.
- Trained staff on proper packaging techniques and safety protocols.
- Coordinated daily production schedules with warehouse and logistics teams.
- Monitored inventory levels to maintain adequate packaging supplies.
- Implemented process improvements to enhance packaging efficiency and reduce waste.
- Conducted regular inspections of packaging machinery for optimal performance.
- Collaborated with quality assurance to address packaging compliance issues.
- Led team meetings to discuss goals, challenges, and operational updates.
- Labeled packages and recorded items packed in preparation for shipping.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Packaged items manually by placing in boxes and surrounding with protective materials.
- Ensured compliance with safety regulations and industry standards.
- Set up jobs for lines and assisted with printing labels and packaging.
- Processed finished product by moving through packaging machines.
- Monitored performance for adherence to procedures, safety rules and quality standards.
- Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
- Conducted troubleshooting to determine root cause and resolve packaging problems.
- Operated and maintained vacuum sealers and pallet jacks.
- Oversaw manual and automated packaging activities.
- Coached packaging employees to improve performance and resolve inconsistency issues.
- Introduced and enforced new standard operating procedures.
- Inspected finished products for quality assurance before shipment.
- Created reports documenting progress towards meeting monthly goals.
- Managed team schedules and job assignments with strong focus on controlling labor costs through efficiency and proper coverage of peak periods.
- Assisted with troubleshooting problems related to machinery used in the packaging process.
- Ensured all workers adhered to established health and safety regulations.
- Optimized workflow processes to increase productivity and reduce costs.
- Analyzed data from production reports to identify areas for improvement.
- Conducted regular reviews of employee performance and addressed any issues or concerns promptly.
- Maintained performance, quality, and safety standards team-wide.
- Maintained accurate records of inventory levels, orders, and shipments.
- Monitored quality control standards to ensure customer satisfaction.
- Labeled packaged products accurately according to specifications.
- Stacked and palletized products for easy transportation and storage.
- Followed standard operating procedures for packaging processes.
- Operated packaging machinery efficiently, adhering to safety protocols.
- Utilized hand tools and equipment to assist in packaging tasks.
- Coordinated with shipping department to ensure timely dispatch of products.
- Inspected products for quality and compliance before packaging.
- Maintained clean and organized work area to ensure safety and productivity.
- Assembled boxes and other packaging materials for product shipment.
- Sealed and taped boxes securely, preparing them for shipment.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Performed routine maintenance on packaging machines to ensure optimal performance.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Recommended opportunities for growth and advancement to motivate employees.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Observed and monitored utilization of equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
Education
Some College (No Degree) - Accounting
Pitman College
Mexico CitySkills
- Workflow management
- Staff training
- Inventory coordination
- Safety protocol implementation
- Customer complaint resolution
- Operations strategy development
Timeline
Floor Manager
Garage Champs LLC
04.2019 - Current
Packaging Supervisor
Motion Textile
06.2013 - 03.2019
Some College (No Degree) - Accounting
Pitman College